This is the worst hotel I’ve ever stayed so far by hotel.com bookings! No customer service at all!!! We all had to wait so long for someone to come out of the front office for checking in! And they were not in mood of helping their customers, everything were turned down and ‘NO’! One of the guests had no choice but changed to Double-tree immediately after checked in! The frost desk simply doesn’t answer any calls fm rooms, they just said ‘will call u back’ and hanged up, but never called back. I had to walk at least 3-4m to get to the front desk for a very simple question regarding their spa facility! No comparison whatsoever to the MERCURE chain hotel in Germany! Breakfast is not good too! Anyway, would never be back again! Will make a serious complain to C.S. after return.

Lovely garden with lake

A classic British vintage hotel

The staff are really welcoming and friendly. It was lovely to have spa facilities included. We used the pool, sauna & steam room. The hotel is in a good location for the centre of Sheffield and in a nice quiet area The room was basic and not very well designed i.e poor lighting / quite dark. No plug sockets / charging points near where you sit / lie. No hairdryer in the room. No details re wi-fi or check out time. There was a phone but no instructions on how to use it. Our bathroom was quite shabby I.e paint peeling off the bath.

Staff were very polite & helpful. Room was clean & tidy. However room was quite dated & in need of updating.

The hotel was an ok stay. Rooms pretty dated and heating didn’t really work, so felt very cold throughout the hotel. Breakfast was ok, you can get better outside of the hotel for the cost.

The room was spacious, spotlessly clean and well stocked. Staff went over and above, nothing was too much trouble, especially Steph on reception. I will definitely be staying here again. Excellent value for what you get.

Staff were very good. Room mediocre.

We had a lovely stay and Lisa on reception was great!

Amenities tired looking, breakfast cold, appears to be sitting around for a while

Clean room

The room was freezing cold. In desperate need of refurbishment. Rusty taps. Old carpet. Useless windows.

Spotless rooms friendly staff

The room was very clean, warm and welcoming. The furniture layout was great and plenty of space to move around. We were in a very quiet area of the building, so we had a great night’s sleep! We’ll definitely return for another visit.

The room and hotel were fine just that a party was going on until 11:30 music like being in a night club. call reception numerous times and got no answer at all. If they had warned me when I arrived I would of asked for a different room.

Great hotel at a great price

The room was dated and uninviting

Staff were very friendly and helpful. Nicky was particularly helpful and very professional.

Unfortunatly the staff were more interested in talking amongst themselves rather than engaging in greeting or even saying goodbye. Room was apparently an upgrade but the bathroom decor was very shabby the shower head kept falling off. I did try to tell the chap at the desk but seemed more intersted about decoratoins.

Wonderful staff especially Lisa who went above and beyond for us . Room wonderful ! Would recommend staying there . Will be back .