This is the worst hotel I’ve ever stayed so far by hotel.com bookings! No customer service at all!!! We all had to wait so long for someone to come out of the front office for checking in! And they were not in mood of helping their customers, everything were turned down and ‘NO’! One of the guests had no choice but changed to Double-tree immediately after checked in! The frost desk simply doesn’t answer any calls fm rooms, they just said ‘will call u back’ and hanged up, but never called back. I had to walk at least 3-4m to get to the front desk for a very simple question regarding their spa facility! No comparison whatsoever to the MERCURE chain hotel in Germany! Breakfast is not good too! Anyway, would never be back again! Will make a serious complain to C.S. after return.

Lovely garden with lake

A classic British vintage hotel

Had a lovely stay. Staff were lovely. Rooms had everything thing you need. Breakfast had loads to choose from.

Lovely kyren Wilson suite, wasn’t expecting a balcony with sunbeds, massive bed, spacious room, shower a bit over complicated for a hotel room, heating played up overnight but fixed in the morning, nice towels, coffee machine ok, modern bathroom lovely and bright, main room well maintained even though old, one usb socket didn’t work under telly Breakfast fine, enough selection for us Grounds look lovely, path around pond/lake could do with some summer TLC Parking free and we always got a space Lovely stay

Room was clean but very dated. Had to request hand soap and body wash from reception but staff was very helpful. ‘Spa’ had a number of issues. The jacuzzi was broken and there was no bubbles and the shower downstairs was broken so could not shower after using the steam room. A lady said it had been like that for over a week. Reception and bar area was nice and breakfast offered a wide choice. Location was convenient for where we needed to be. Bed was comfy.

Disappointed this stay with the clientele staying. Didn’t use hotel apart from sleeping and one drink at the bar which wasn’t a pleasant experience

It was great don’t have anything to complain about only thing is that maybe the rooms are starting to look a little tired.

Room was clean but dated. Staff were friendly and helpful. Very pet friendly. We stayed on a Sunday night so price was reasonable I would not stay there during the week the price is way too much for what you get.

Great Staff. Property is a little dated but clean,tidy and friendly. Large rooms and a great location in it's own grounds with lots of free parking. A rare thing in Nether Edge. 20 min walk from the centre of Sheffield and a good bus service as well. Lots of great cafes nearby. What is not to like.

The property was not at all to the standard expected. The main issues were the non-working safes, TWO of which didn’t work, the second requiring us to hang around for hours and miss the start of lunch, and the inaccessibility of the room when clearly there were junior suites on the first floor above Reception which we could have used. My father struggled to go up and down the long corridors and the several flights of stairs to the room. No help was offered with bags. We had notified early of preference for an accessible room

Second stay here, as last time the hotel is great. Location is good, the hotel is clean, the staff are great, very good value, nice breakfast, and the spa makes it special.

Excellent breakfast and spa facilities

The staff are really welcoming and friendly. It was lovely to have spa facilities included. We used the pool, sauna & steam room. The hotel is in a good location for the centre of Sheffield and in a nice quiet area The room was basic and not very well designed i.e poor lighting / quite dark. No plug sockets / charging points near where you sit / lie. No hairdryer in the room. No details re wi-fi or check out time. There was a phone but no instructions on how to use it. Our bathroom was quite shabby I.e paint peeling off the bath.

Staff were very polite & helpful. Room was clean & tidy. However room was quite dated & in need of updating.

The hotel was an ok stay. Rooms pretty dated and heating didn’t really work, so felt very cold throughout the hotel. Breakfast was ok, you can get better outside of the hotel for the cost.

The room was spacious, spotlessly clean and well stocked. Staff went over and above, nothing was too much trouble, especially Steph on reception. I will definitely be staying here again. Excellent value for what you get.

Staff were very good. Room mediocre.

We had a lovely stay and Lisa on reception was great!

Amenities tired looking, breakfast cold, appears to be sitting around for a while