Great place, been a few times now. Great spa facilities, love the birdsong, geese, ducks and squirrels. A piece of New England in Yorkshire.

In need of a refurbishment, hotel is very tired looking and not very clean. The skirting boards were thick of dust, the wardrobe smelt foisty when opened. The bathroom was very poor quality and looked like it had seen better days. The food was ok but very overpriced for the quality, £20 for fish and chips, which were on a par with Wetherspoons!!! Will not return. One good thing was the staff, they were very polite, welcoming and friendly

Perfect

Stayed in one of the cabins, smelt very musty and seemed rundown. No shampoo in either of the despensers and I only found out whilst in the shower. Only a couple of channels worked on the t.v. For a £100 I would expect more!! I've stayed here quite a few times but this will be the last

Executive lodge = executive shed. Cheapest mattress money can buy. Generally worn out. Very clever photography has been used to show the lodge. The Gym is tiny with some old worn out equipment and a few weights. Enough for a quick workout but not enough for a serious workout

I wasn't happy with my stay at the property as there were marks on the bedding two single beds pushed together witch were different sizes the heating didn't work and the breakfast wasn't very good

Cute room but in desperate need of a facelift. Love the concept and definitely not a bad stay (with a very comfy bed!) but could do with a bit of modernising. Staff were so so lovely and friendly!

Staff were friendly, very helpful and welcoming. Room was perfect, lovely SPA, great overnight stay. Perfect location for Leeds Bradford airport.

Room was terrible, it was absolutely freezing. The small heater for the room was inadequate. There was a sofa in the room that looked like they had got it from the tip! Awful place, only upside was that I was not there that long

Room tired and cold heating in room poor. Residents can only use pool between 0700-1000 an2000-2100unless pay. At restraruant 9 main courses 2 were off at opening by 7 another added to that list. Staff were helpful apart from person in Leisure who was really no help whatsoever For dinner 9 selection on menu but 2 were off

Room dated, batteries flat in the remote control, no sugar, wifi and phone signal very poor

Room was smaller than expected, booked to accommodate us and two dogs, smelt damp and in aired. Advised breakfast only available between 7:30 and 8:30 on new years morning and health club facilities only available between 8 and 10. Rang day before to enquire about food on New Year’s Eve and told we could book at checking, at check in we were advised that restaurant was closed for a private party and only bar food available until 8:30. Food was OK but no better than average.

Had a amazing weekend

No running water in the shower

The fish and chips we ordered for two of our children was borderline/ off. We mentioned to the waiter. As a person that I had work in hospitality, we would have never charged the customer for it. I was not expecting full refund for their meals but at leats the part of that course. Also my girl order chicken and was burnt, I tried it myself and to be fair she was right that tasted to charcoal, I couldn't eat it myself. I forgot to mention about her, though. Also we would like to complaint that we booked thinking children we are allowed in the swimming pool, not the sauna or spa of course. The receptionist confirmed they were allowed but when we took them the staff in the swimming pool/spa said that children were not allowed. We when to double check but this time different receptionist and she just apologised. We did not feel very welcome or hear. A shame because room was very comfortable but after know this is not a family friendly hotel we won't come back.

the room was nice. however, the wifi wasn’t working, there was no service and the tv kept on glitching.

Room was clean. A good spacious room And fantastic shower. Staff were all very well mannered and extremely polite and helpful

The staff were lovely but oh dear the hotel is badly in need of an upgrade! The first room was some kind of wooden lodge. Quite large but absolutely freezing. Someone had left the window wide open in the bathroom and it was sub zero outside. The windows are all single glazing and one tiny heater for a huge room was completely inadequate. We were moved to a much smaller room but with a tiny bed. Very grubby and still freezing. We ate in the restaurant, but one of our meals included a large piece of still pink and sinew-riddled chicken that was virtually inedible. Was looking forward to our stay but spent most of it traipsing about moving bags, with room keys that didn't work and had to be replaced, food that was inedible and hardly any sleep!

Myself and my friend were intimidated by the man running the spa late at night. Tall, 50's with a strong accent. He followed us around the entire time and there was a confrontation. Night staff were wonderful and supportive as we were frightened after the encounter. Mckenzie however made excuses for the man claiming he had great reviews (as though that rectified our experience) and he "guaranteed" he was a nice guy. Again, very unhelpful of our experience. Some understanding would have been nice. However, we will not be returning to a place where staff are intimidating and management justify the behaviours. Not ok The room was dated and outdoor furniture covered in moss and unuseable. The outdoor light was on and not controllable so kept me awake at night. The only amenity in the room was hand soap, which ran out on the first night and was not replaced despite our requests. No room service in the lodges. We had to go to reception to refresh our towels and replenish the tea/milk facilities. The tv is not smart and was last inspected 10 years ago, there were hanging wires and the general maintainance of the room was terrible. There were patches on the ceiling acting as repairs, i suppose. The bed was not a double, it was 2 singles oushed together - not a problem for us as we were friends enjoying a getaway but may present problems for couples. Generally very disappointed considering the amount paid for the getaway. Would not recommend

The staff in the restaurant were a bit slow. The food was lovely. The room was very small but it was only for one night so not too bad but wouldn’t want to stay in that room longer.