Service is good, facility is old and not many restaurant to select

We just returned from a seven day trip with 12 other family and friends. The staff was excellent in all respects. Great bar tenders, wait staff, and housekeeping. Everyone was very friendly. We had little children with us and the kids pool area was great. Big beach and it was beautiful. In order to make reservations for restaurants you need to go and stand in line before 4 pm. While that is a draw back we were able to make reservations at all the places we chose with good time slots. Closer bars to the kids pool and beach would have been nice and the water in the pool needs to be WARMER. There must be chillers because it's way to warm out during the day and the night to have a pool that COLD. Also would have preferred a balcony (there are not very many at all.) But other than that we had a wonderful time at the Park Royal Hotel.

Overall, it's clean, but the facilities feel dated. The staff are friendly, but they don't tell you how to make restaurant reservations or ask for bedding service in advance; you have to ask for answers. Besides the Italian restaurant, there aren't any good restaurants. The buffet restaurant, which is the most popular, doesn't offer much. The menu needs urgent improvement.

Lived up to what my expectations were

We had a family suite with balcony. Was great to share as a couple and a single adult - 2 full baths. Buffet was really good. Only went to Italian à la cart which was decent. Great service. Everyone very happy to welcome Canadians. Was a great accessible family resort.

A suíte estava ótima, muito limpa e ampla

Staff were very friendly

Don’t ever stay in this hotel they steal your belongings. They stole 2,000$ out of our luggage. And then we went downstairs to tell them and ask for an explanation all they said is they would investigate and give us a call.

La comida sobre todo

Good service. Food and entertainment. Small pools.

L habitación estuvo bien, limpia, tenía un detalle y de inmediato lo resolvieron y en general el personal fue muy amable

Gastronomia ótima e funcionarios cordiais, boas instalações, porém a piscina poderia ser climatizada, pois devido ao tempo e vento não conseguimos aproveitar a piscina

We really enjoyed our stay! The family room was much bigger than we thought which was a big plus! The staff was wonderful and food was great!

Great experience would stay again

We had a great stay! We have 4 kids between 5 and 9, they enjoyed the kids club for a couple hours every day while we had some alone time. Food was awesome, yummy desserts and breakfast pastries. The buffet was our favourite, lots of variation. 2 evenings a week the kids club has a party for the kids so we got to have date nights. The family suite was good. Occasional plugged drains and the ac broke once but overall, not a big deal - life happens everywhere same as at home. Staff are lovely, many have a decent knowledge of English which was helpful. The drinks have fake colour and sweetener which we don’t love, but that seems to be a cultural thing. Beach was amazing, lovely wide sandy area. We’ll definitely be back!

Clean room! Friendly and helpful staff! Great amenities!!

Clean room, staff very welcoming, love that there’s daily activities for all ages. Only negative input would be the quality of the drinks/cocktails

My family enjoyed the stay at the Park Royal Beach Cancun. Would like to thank all the staffs they have been working hard every day. Would like to extra thank Janet, Carols,Martin, Xiemena,Omar.

Great staff, very helpful.

El personal fue muy amable, lo que no me gustó fue que el transporte nos recogió muy temprano en el hotel para llevarnos al Aeropuerto llegaron a las 15:25 y nosotros abordamos alas 19.;42 la verdad era mucho tiempo para esperar en el Aeropuerto y decidimos irnos en otro transporte más tarde.