Lovely service and room, very pleasant stay.

The room is old and small. Too small.

Staff is very nice but some lights could not be turned on and the room is a bit small

The room is way too small. Hotels.com is providing misleading information on room photos and wifi.

The hotel was well located for the city and Clifton. The staff were lovely and really friendly and the room small but comfortable fresh and clean. However, sadly the noise from neighbouring bars even though we were on the third floor at the back of the hotel, was very loud and intrusive and with just single glazed windows was impossible to even soften. This was a shame after we had specifically asked that our room was quiet.

Lovely location near the park and tower

Lovely hotel with excellent staff. There is heating but no air con. We stayed during on of this year's many heatwaves and certainly needed the fan the hotel provided, but were also glad we'd brought a couple of small usb fans.

We didn’t stay at this hotel, we had to cancel as our plans changed but wanted to shout it to the really helpful staff who contacted us before our stay about an event taking place at the hotel - this meant we were able to adjust our plans. Thanks team!

A

We were in a basement room and it wasn’t the cleanest, in the sense that there was dust entrenched and clinging to surfaces, the curtains and carpet had seen better days and there were spots of mould on the bathroom ceiling. However, the bed linen and towels were clean and fresh and the bed was very comfortable. I have to make a comment about the height of the side of the bath for stepping in and out off for the shower - it was very high and could actually be quite dangerous for someone who’s a little unsteady on their feet or a bit older. A simple handrail on the wall on the side you get out would solve this because it is an accident waiting to happen. The staff were not very helpful with the few questions we asked and half the time looked a bit inexperienced and out of their depth. We looked in on the breakfast but decided against it as it wasn’t that cheap and didn’t look very appealing. The best thing about the hotel is its location for Wills Memorial Hall where Bristol University has its graduations - it’s across the road, less than 5 min walk - so the perfect base. I’d stay at the hotel again for this reason alone. The hotel’s location in general is excellent with lots of shops, restaurants and cafes around about and a bus stop 2 min round the corner to go into Clifton Village.

Lovely hotel on a quiet square. Garage parking available, and a 15-20 minute walk down the hill to the quay with lots of dining options and a fun atmosphere. Thoughtful touches like a mini percolator to make filter coffee. Friendly and welcoming staff.

Hyggelig personale og pent hotell. Ikke alltid de vasket rommet, bare reddet opp sengen og ga nye håndklær. Ligger veldig bra til, med buss i nærheten og greie gådistanser til sentrum og Clifton.

Great location, easy secure indoor parking, Lucy on the front desk was terrific. Granted there was a heatwave going on but the front facing room we had was baking hot on arrival. Drawing the curtains would have helped a little and although one fan was on, another would have been even better. Some iced water on arrival would have been a nice touch. Small details but its attention to detail that really counts in hospitality. Look forward to returning! Thank you.

The hotel power outlet melted my cable and water floss while charging. That was a really scary experience as it was literally next to the bed and could have been a horrible incident. No apologies nor compensation received since.

Great location, lovely staff

Helaas geen airco op de kamer. Super lekker diner. Ontbijt stelt niet zo veel voor. Zeer vriendelijk personeel en de eigen parkeergarage is een fijne aanvulling.

Absolutely loved it, from booking in to checking out the whole stay was superb, very friendly staff, vintage but quality finish to the rooms, the food is top level stuff, and the cost was reasonable for the whole stay, couldn't fault the place, highly recommend.

Great value hotel

Parking was very awkward

Perfect thank you