Property welcomes pets it has a good pool and garden area manager went beyond for my birthday with a cake Free parking I have been using this hotel for 4 years its location is great

The pool was dirty and falling to pieces , the steps to get in and out were coming away from the floor The carpets were discussing , the rooms were dirty, the beds were rock hard and hurt ya back , the bath was mouldy ,the wardrobe was only standing due to the door holding it together ,god knows how the doors are fire regulated , the walls were so thin you could hear every word from the occupants in the rooms , using the lift was taking life in your own hands Other guests were refusing to stay due to the condition of the building They claimed there was WiFi , but we didn’t get any in the whole hotel

The breakfast was amazing, the room was tidy, the bed was very uncomfortable and some of the staff wasnt very pleasant at all

Clean room but needs updating. Noise can be heard from corridor.

You said: Can ypu make it sound better? ChatGPT said: Sure 😊 Please paste the text you’d like improved, and tell me the tone you’re going for (formal, friendly, persuasive, academic, etc.). You said: Walls in corridors and rooms painted loooong time ago Carpets worn out and dangerous to walk on Mould on walls in bathrooms Had to ask for another room as the first one was not acceptable for a family stay. Breakfast at the weekend ok, but week days absolutely awfull( English full breakfast not eatable as tomatos frm the can, mashrooms watery and ols, not able to order other then that. One of the days the police has visited the hotel. In the corridor feeling on very siff air, not fresh at all ChatGPT said: Here’s a clearer, more polished version of your text in a firm but professional tone (suitable for a review or complaint): The walls in the corridors and rooms appear not to have been painted in a very long time and look tired and neglected. The carpets are heavily worn and feel unsafe to walk on. There was visible mould on the bathroom walls, which is unacceptable, especially for a family stay. We had to request a different room, as the first one was not suitable or up to standard. Breakfast was acceptable at the weekend; however, during the week it was absolutely awful. The full English breakfast was inedible — the tomatoes were from a can, the mushrooms were watery and old, and there were no alternative options available to order. On one of the days, the police

The location, parking, friendly staff, clean room and pool. Walking distance from the beach and Harvester. It was a peaceful stay for us, just what we needed

Beds were horrible very rock hard ended up leaving with a bad neck back they only give you one pillow tv is miniature like a 7 inch tv staff were rude and miserable only good thing was rheir was a fan in the room

The room was nice tv was not placed well at all and didnt like the fact the fire alarm went off at 2:30 am and no reason why and bath was tiny for a 6ft 6 person the sraff in the evening was rude and blunt no double rooms down srairs

A Beautiful Stress Free Stay At This Perfectly Named Hotel…will be booking again….

Excellent stff,friendly.nothing too much trouble

The customer service truly stood out, especially from the manager, who was exceptional. We arrived very early and she went above and beyond by having our room ready for us well before the 3:00 pm check-in time — allowing us to check in as early as 10:30 am, which we greatly appreciated. While the service was excellent, the overall condition of the property would benefit from renovation. The room showed signs of wear, including damaged carpeting and exposed plumbing in the bathroom, which raised some safety concerns. With improvements to the facilities, this hotel could be greatly enhanced, as the staff clearly care about the guest experience.

The staff was really helpful

good

Staff friendly Room is tidy and clean Location is good.

Room was clean and tidy

Good bits - staff, always polite, knowledgeable and with the smile. Parking is free, but it was difficult to find a spot. Now, bad bits - Hotel is dirty, masking tape holding carpet together on the stairs and walkways. Went to the pool with the kids and pool was very cold + its quite deep on shallow end, 1.2m, so even with floaties I had to stay with the kids full time, as they were struggling to reach the bottom of the pool. Breakfast is bad, sausages dry, beacon burned :( No sweet cereals for the children, my kids tried the ones available and refused to eat them, as they were tasteless (I tried and agree). There was only one set of sockets by the TV, nothing close to the bed, so if phone is on charger overnight - you cant keep it close to the bed. It was a heavy rain overnight and water was pouring from the external lighting housing at the entrance of the hotel, potentially someone may get "charged up" :) Not very good experience overall, one of the worst we have been so far in Bournemouth.

Good location. Polite staff. Hotel was busy and had a good atmosphere. Could do with updating a bit. It’s all we wanted for one night and the price was great.

Good place to stay for Bournemouth. 10 minutes walk to the sea front and about 20 minutes walk to Bournemouth sea front and town centre. Room was very clean and the small inside pool was good enough for a few strokes. Would stay again on our next visit.

Very disappointed with our stay, the room was dirty and dated, the location was awful as it was on the ground floor next to the games room door

Hotel staff