must visit again

优点：车开进庭院大门的时候，几乎所有人都“哇”出了声。曾是皇家狩猎行宫的酒店恢弘气派，整个建筑和庭院极致对称，视觉冲击巨大。院子里不能停车，只有少数两三个刚check-in的车停在门口。check-in过程很顺利，负责的staff态度很好，给我们升级了一间房以及每间房送了一支红酒，是酒店自己的酒庄，出人意料的好喝。 晚上在酒店的意大利餐厅用餐，非常满，要提前订座。味道很好。 第二天一早，从酒店能看到科隆的天际线，大教堂的尖尖顶就正对着酒店大门。酒店所在的bensberg小城很安静，下面一条街就有很多bakery，吃早餐也非常方便。 缺点：房间很小，即使upgrade的那间也算不上宽敞。职员态度很好但是服务速度实在有点慢，要个热水等得我睡着了两觉才送来个烧水壶。 另外停车比较贵，我们停在了酒店步行5分钟的教堂，overnight不要钱。

服務整潔都非常好～圓了老婆想住城堡的夢！

选择这家酒店是一个惊喜，300多年的历史，王子选帝侯Johann Wihelm II 为了给他第二任妻子Maria Luisa，模仿法国凡尔赛宫建造的宫殿。问题是，我们夫妻两个大床上居然只有一床1.5米宽的被子，只好横着盖。

5月21日から2泊利用させていただきました。フロントをはじめ、清掃担当の方々、など皆さん明るくて、非常に気持ちよく対応していただきました。また、建物がお城のように立派で、部屋は普通利用しているホテルより圧倒的に高い天井があり、とても気持ちよく過ごすことができました。おかげで、大変良いケルン旅行になりました。

The hotel was amazing, this review would be too long if I was to explain everything that I loved about the hotel, just simply gorgeous!

Alles super . Schicke Location mit top Service . Frühstück sehr große Auswahl und alles sehr lecker .

Perfekter Aufenthalt.

Der Aufenthalt war recht angenehm. Für ein Grandhotel Althoff war der Standard aber nur gut. Wir kennen besseres

During our four-night stay at the Althoff Palace Hotel, booked via the U.S. website, we were impressed by the facilities but deeply disappointed by the service standards, which fell well below expectations for a five-star property. From arrival, friendliness and professionalism were lacking compared to luxury hotels we regularly stay at, such as the Four Seasons, Ritz-Carlton, and Peninsula. We initially booked a suite but downgraded due to dissatisfaction with the room. A significant issue arose regarding smoking: we proactively asked staff for permission to smoke in the back garden and never smoked in the room. Despite this, management later accused us—rudely—of smoking indoors, creating an embarrassing and uncomfortable situation that was later disproven. Housekeeping and service were inconsistent. Despite requests, rooms were not cleaned when indicated, housekeeping arrived at 8:00 a.m. despite our jet lag, and room service trays were left in the room for an entire day. Upon moving rooms, we found the toilet improperly cleaned with visible residue, the TV not functioning, and overall poor attention to detail. While the spa staff, valet, and younger apprentices were professional and courteous, interactions with senior management were unfriendly and dismissive. The hotel has strong potential, but service quality, management conduct, and treatment of international guests—particularly Americans—require significant improvement.

Clean room. Comfortable bed. Big bath tub. Breakfast was super. Close to city of Bensberg.

Very nice hotel Unfortunately, at breakfast, our waitress does not meet the standards of a hotel Table not cleaned and she sets the cutlery without napkins. Overall, very unpleasant for a breakfast.

Das Personal und Wellness Bereich. Danke

Bottle of wine in our room. The admitting clerk helped us to move luggage to room. This place is huge and could use a map

Beautiful building Great food and beverage options Convenient fitness room Pleasant staff Staff did not greet at door to assist with bags and did not thoroughly orient to room nor facilities

We only stayed one night here to relax in the Spa after an eventful weekend. The service is really good and the hotel is quiet for its size. The spa area was very nice. Unfortunately, Vendôme was not bookable but their Italian restaurant was lovely. The breakfast was good, a lot of variety but we had better in other 5 star hotels. All in all we had a great time and would come again for a quiet getaway.

Super lækkert sted og fantastisk morgenmadsbuffet

TODO EXCELENTE

Amamos nossa estadia o lugar simplesmente deslumbrante. Quarto super confortavel e cafe da manha incrivel

Mooi hotel met meerdere restaurants en spa. Het dorpje zelf is niet heel boeiend