Very strict on check in time which is 3pm so had to wait Other than that hotel is in a good location and is good

The hotel has an excellent location—very convenient for sightseeing, dining, and shopping. The staff were very friendly, especially the bell guy, who was warm and polite. However, the room was a bit dated, and the bathroom towels were not very clean, which didn’t quite match the price of the hotel.

Everything is at the average level except the showering. We got problem of the hot water, which was unstable and the staff could not help. Which was at the midnight 12. Room is a bit old but clean . Breakfast is just common and nothing special.

Stayed here for two nights. The main advantage is the location, only a few minutes walk from the main square. Room is basic and standard but clean, and the point that I liked about the room is there is no carpet. Wifi connection is good.

Check in (11:00am) 跟Check out (9;00am)的時間蠻特別的 很適合一大早抵達 或是一大早要離開的旅客 早餐四點就開始也是很適合一早要出門的人

Beautiful place in a perfect location Excellent drinks and food; very reasonable prices considering surrounding restaurants We’ll be back!

Hotel lindo. Arquitetura do século XVI muito preservada. O hotel fica perto de várias comodidades e muito próximo a praça principal, onde tudo acontece. Café da manhã excelente, quarto amplo. Indico muito.

Un lindo lugar. Muy cusqueño, céntrico y bien mantenido

I LOVED my stay at Novotel Cusco. Namely due to the excellent, welcoming, and friendly staff. I was there as a solo female traveler and felt safe a walking back to Novotel and felt welcomed home. It’s also a very convenient location to the regular tourist beat. Easy to walk to most places you’d want to go within 10 minutes. I had no problem being picked up or dropped off by any tour agency. Lastly, the food is really good that Yaku Burger bangs.

We absolutely loved every aspect of our stay at Novotel Cusco. The location is unbeatable. The hotel is within easy walking distance of everything in Cusco's historic center, making it incredibly convenient to explore the city. There are also several excellent restaurants just 1–2 minutes away. The breakfast was outstanding. I always look for hotels with an excellent breakfast. The room was, comfortable, and well maintained, and the staff was friendly, welcoming, and always willing to help. I would absolutely stay here again without hesitation.

Very clean room and friendly staff. Great location.

Nuestra habitación estaba limpia, y hotel céntrico

Clean, quiet and very helpful staff

The staff were all friendly and helpful. You are welcomed from the moment you get to the entrance. Staff is helpfull with luggage. Breakfast has a lot of healthy options. We were allowed to leave oyr luggage for 2 nights while travelling to Machu Picchu, when we returned we were welcomed back and our shared room was upgraded for the 1 evening. Thank you for making us comfortable.

The staff was very friendly and helpful.

The staff were incredibly friendly and helpful.

I am not one to leave negative reviews. But I need to inform others that you can get better accommodation for this price. The room had no airflow and we struggled to sleep. Due to the acclimatisation this needs to be highlighted. Already us visitors are challenged with acclimatising so the lack of airflow in this room was a major impact. I slept with the window open even though the nights were cold. Dinner here was not great. Go elsewhere. The dinner service was inattentive. I recommend Ofrenda - great service and outstanding food. Also they argued with me about my booking including breakfast, they took a photo of my booking stating it was included, however did not update the booking comments. So for the rest of my stay I was told it was not included by the breakfast staff. Then when I checked out the reception staff was quite rude saying I did not have included breakfast. Again I showed evidence and they took another photo. I asked if there were notes on my booking from when I checked in about the discrepancy. He rudely ignored me and finally accepted my evidence when I brought up the booking. No apologies for the rudeness. I will seek out better accom when I return in 5 days.

We booked two rooms, but unfortunately both were located near the lobby, and the noise during the night was quite disturbing. Also, breakfast needed before 9:30am, which was earlier than expected.

Excelente hotel, bem localizado e com ótima estrutura. Situa-se em um prédio histórico de estilo espanhol do século XVI muito bem cuidado. O café da manhã é variado e o restaurante apresenta diversos pratos. A equipe para atendimento é excelente e muito atenciosa. O quarto é espaçoso. Recomendo.

Todo excelente