Amazing stay would highly recommend

We had booked 2 standard rooms almost a year in advance through Expedia- the cost was more than we wanted to spend however the hotel, pool and beach area looked so superior that we decided it would be worth the 487 euros per night, after all we were travelling with our friends both celebrating their 65th Birthdays. We had confirmations that the rooms were indeed booked from June 1- 8 inclusively. Upon arrival on June 1 we were told that the hotel had generously decided to "up grade " us to the 5 star area of the hotel, as standard rooms were situated in an older part of the resort in the 4 star area. It sounded good at the time as we were already quite impressed with the hotel lobby and pool area. The hotel clerk immediately processed our hotel stay for the whole week on our credit cards. Then she took us to see the rooms. The rooms we were taken to were directly outside the front desk under an overhang with a path in front that led to the pool patio area and pool. The rooms were very small, basically the bed filled the room, there were no drawers for clothing and a very small area for hanging clothes and no where to place empty or full luggage. It was also a handicap room with very low fixtures and a pull down seat in the shower. There was no sea view, in fact you would have to have the black out curtains pulled at all times to ensure privacy. When we objected to taking these 2 rooms we were told there were no other rooms available. There was nothing more to be done

Atendimento da Chiara muito bom fala português é muito simpática No bar da praia e restaurante fomos muito bem atendidos pelo Fabrício e Alessandra

Garden Villas layout was tight. Shower stall was in the bedroom, no privacy. Needed key to exit the garden area, when you can easily walk around the hedges.

Amazing Hotel Excellent breakfast Paradise

Beautiful property, warm, attentive staff. At first, I was disappointed to learn the beach club was only open June thru September, but the property has so much to offer that we didn’t really miss it.

Staff were very attentive, in particular Gianluca. All communal areas were immaculate and rooms were very comfortable. The variety and quality of the breakfast was excellent. The views were stunning. Would loved to have stayed for longer and would like to return. Would definitely recommend.

Location is stunning but the stand out feature was the general staff attitude and customer service in general. Breakfast was great too.

The staff are so helpful and the service is amazing. The breakfast is plentiful and tasty. We had a wonderful time at this gem of a hotel.

Beautiful hotel, amazing pool !

We felt very well taken care of from the moment we stepped on the property. Very beautiful and updated. Nice 1-mile walk to main Cefalu area or shuttle service offered. Unique and very quiet hotel.

Tudo perfeito , hotel antigo , mas muito bem conservado em estado de novo

We had a wonderful experience at this beautiful oceanside resort. Everything was five star - service, food, lodging, property.

Everything about this hotel is a 10.

Beautiful property and gorgeous view. Clean rooms and great service.

Hi ,I’m not one to write reviews but here we go .We originally booked our trip 9 months prior via expedia .About a month before we arrived we lost our babysitter and had to bring our 8 year old son .We tried to update another person on the app but we would have had to cancel and rebook at a much higher rate .We stayed at the hotel for 2 nights .THey charged us 1000 euro extra for our son which was the same rate we paid for 2 adults for 2 nights .He didn’t even have his own bed .They put a blanket on the couch for him .All other hotels charged us 70 euro per night for the extra person .The people at the front desk were rude and not helpful .Reef club was beautiful and so was the staff .One sink in the room did not work and wasn’t up to our expectations given the price .Also .the only hotel without an iron and charged us 50 euro to iron 2 shirts and a pair of pants .We are not cheap people but we feel completely ripped off.Also they charged our card before we even checked it without my approval .We would have had to wait for hours for there shuttle into town and we had to pay 30 euro for taxi every time going into town or to the beach .I feel we ripped off for the extra child .Do not stay here please .You will see what i mean about the front desk staff .It was an uncomfortable stay and the AC was terrible.

A experiência foi ótima, o hotel é lindo e o café da manhã é impecável!

A very beautiful, peaceful and welcoming oasis that is perfect if you want to rest, relax, be surrounded by picturesque views and be looked after by friendly, professional & attentive staff ... it was exactly what we needed and would highly recommend. Close enough with a gentle walk into the old town but you could also stay very comfortably put in the lovely and wonderfully designed hotel and it's out door areas - the pool area was spotless, never busy and the food at the al fresco bar tables for lunch was delicious & very reasonably priced. The terraced double beach beds, again never busy, nothing was too much trouble and the restaurant for lunch there (although pricier) was utterly delicious too! The piano bar at night had the most amazing pianist who delighted with his skilled, beautiful and very heartfelt playing ... everyone we encountered from the reception to all of the other areas of the resort we couldn't fault the service and attention to detail ... a gem of a place!

outstanding staff

Unique