Every hotel we stayed at all across the country provided complimentary coffee for customers in a common area of the lobby. Not them. Every customer repeatedly asked where the coffee kiosk was. Their answer, only at breakfast time. Swimming pool area run down and dirty. We put money in a washing machine and it jammed. When I went to make them aware of it, the girl said we don’t deal with that you have to call the number on the washing machine. So I said what do I do about my clothes? Well you have to call the number. I said what do you take responsibility for? What a Mickey Mouse place this is. A guy heard me and as I was walking to my room, he flagged me down and said he would help me. He got a screwdriver and got our quarters out we used another washer. The whole hotel experience was unacceptable. I will never stay at a sleep inn again. Ironically, less expensive hotels provided more amenities and better customer service than this place in Norfolk the only upside was a good variety of eating places on the perimeter of the hotel. Other than that, it was awful. I would not recommend staying there to anyone.

Breakfast was not available every morning.

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Rooms are very outdated. Beds are extremely squeaky and uncomfortable. I was awake until early AM hours and I could hear loud noises (voices, movement) amongst the hallway. I don't think the pictures on the website align with the offerings here.

Hotel is dated and not as it appear online.

Very loud, front desk staff not helpful. Airport transportation not available when I needed it. Pool was super crowded, people were loading coolers with ice. Air conditioner in room was extremely loud.

I loved staying at this hotel it was clean and had walkable options for dinner

There is no place to put your luggage: not a stand or a rack.

Rundown, noisy, fire alarm in the middle of the night

Hotel smells of cigarettes and weed. Entire hotel is hot and in serious need of updates. Water spots and mold on the ceiling in our room. Shower has a broken handle and maintenance just showed us how to rig using it. Elevators are central in the hotel so continuous walking and no easy access for a person with a disability like myself. Parking was ridiculous and had to parking in a near by shopping center bc no spots available. Pool area indoors was nasty. Paint chipping off the bottom of the pool into the water and the ventilation did not work so again everything was extremely hot! To get a towel you have to walk all the way back to the front desk. Bathroom in the lobby had water spots on ceiling, missing tiles and smelled of old grease plus was dirty. Beds uncomfortable and every door in this place is not ADA compliant for force. This was a horrible experience and this hotel is beyond needing updates.

I was in room 101 first of all it was a handicap room and I did not request that second of all the room smelled like mildew.

No la recomiendo

Clean

Great and clean

Statts are friendly, polite and helpful.

The rooms are a tad outdated. The breakfast area as well but it was great service overall. Not worth the money in my opinion

Ground floor rooms have people parked right outside the window. Not uncommon, but not preferable. The hotel was clean and breakfast was ok.

It was an outstanding stay. The customer service was excellent and very helpful. All the restaurants and stores were great.

Staff were su

I reserved my room with a CC but was still required to make a $50 deposit (we'll see how long that takes to get back or what excuse they make to keep it. The room's bathroom smelled like cigarette smoke and the shower light didn't work. There was an atm in the hotel lobby that I was going to use to tip housekeeping but it didn't dispense money. Hotel staff informed me that the hotel was not responsible for it. Otherwise, the rest of the room was clean, good location and the pool and gym are well kept.