On my first day living in the sink, the water couldn't flow down, so I had to exert a lot of effort to open the sink! I live on the seventh floor and it happened to be raining and there were two leaks! I don't want to trouble them! I use trash cans and towels to keep out the water. The French food is too salty and the service is not good. There hasn't been anyone serving for half a day! All other dishes are good, except for French cuisine which is very salty!

很适合遛娃，有各种各样的儿童设施，餐馆也有多重选择，性价比超高！

酒店前台服务态度不太好。

服务不错，但用餐时候需要排队，主食选择的肉类鱼虾类太少了

早上预定晚餐时间太短。

The staff are very enthusiastic, but there are not many restaurant options, making it difficult to locate

The hotel facility and all of waiter is super friendly and awesome great but the employee in souvenir store looks angry and impatience when we buy the plate of spoon. Also meet the problem when our friend want to enter the entrance to pick up us.

房间好漂亮，高大上，

Average stay, below average food.

Es mi 4ta vez en CANCÚN Y NUNCA ME AVÍA TOCADO UN HOTEL TAN DESAGRADABLE COMO ESTA .. PARA MI Y MI FAMILIA FUE HORRIBLE BUFFET.. La comida del buffet totalmente horrible No tienen variedad .. las bebidas horrible LOS RESTAURANTES… Si no haces una reservación antes de las 8:00 AM .. NUNCA 🙅 encontrarás espacio venimos de vacaciones no pueden a los huéspedes a levantarse temprano .. HABITACIONES … Los cobertor huelen a humedad Las camas 🛏️ son súper Duras parecen de una cárcel.. las. Almohadas son duras y huelen feo el aire acondicionado filtra agua 💧 y por las noches sale un mal olor a cigarro 🚬.. aparentemente fuman en otra habitación y entra por el aire .. la limpieza es horrible .. necesitan remodelar urgente.. KIDS WATER PARK Solo una muchacha para hacer un registro y ella y el resto de las muchachas siempre están enojadas con los huéspedes no tienen educación ética de cómo hablarle a un huésped siempre que pasa algo se miran a la cara y hacen gestos para hacer sentir al cliente y niños mal .. horrible 😞 es un parque de diversión los niños deben salir contentos . Y con una linda experiencia.. ❌❌❌❌NO LO RECOMIENDO ❌❌❌❌

Great family resort. Clean and friendly staff.are fun for the whole family.

Very nice people working on this hotel, clean room and hotel , clean pool, good food

Very clean

Stayed with a 12, 11 and 8 year old. Clean room and friendly staff. The food was good. The beach was beautiful. The pools were nice. On Monday and Tuesday there was nothing really to do after 8pm. It picked up after that. Over all I really enjoyed my stay.

Todo perfecto! Solo el personal del Bar en ocasiones se notaban un poco molestos

Food was terrible everywhere

Outstanding facility, would like pools to be open later in evening.

Everthing its ok

Agradable la alberca y las instalaciones, muchas opciones para comidas y en general bares en todos lados. Una barra de snacks toda la noche.

Very good time. My group of 6 had a blast.