I was disappointed by several issues during our recent stay. Despite emailing ahead to confirm a twin room, we arrived to find a double. Although reception promised a change the following morning, it took a second request and another day to resolve. Furthermore, our initial room was affected by a strong smell of smoke from next door which was very unpleasant.
We specifically booked this room for the jet bath, but it was nearly unusable. The controls were unresponsive, and the water temperature fluctuated between extremes. On Sunday, the bath malfunctioned entirely; when I turned the jets on, they sprayed upward uncontrollably, soaking my clothes and flooding the bathroom floor. It took five minutes for the system to respond to the "off" button. These outdated and faulty facilities turned a relaxing feature into a significant stress and I was highly disappointed. This was a huge shame as I specifically picked this room for the jet bath and felt that we were sold a room that was not fit for purpose. The staff were lovely and the area was great but the bath situation definitely tainted it as it was extremely stressful!
