First off, on expedia website and booking it was advertised as cancun and or close proximity to cancun. That was very far from the truth. I also specifically put in the search filter all inclusive resort and booked under the impression that was what i would've received upon arriving. Never have had a problem with booking on expedia it usually is what is posted on the site. Did research beforehand to just to be sure logistics for arrival to find out the hotel because to me it should not be listed under the resort title was 4 hours away by a bus ride a train ride and a taxi ride to get to the hotel $300 usd later. No all inclusive amenities dated then be told to get upgraded to inclusive not all is $280usd per day more to get that consistently as i read in the reviews the truth hid in the website way down. It my wife's birthday and our anniversary new year's eve no activities the town shuts down after the cruise ships leave and it's n.y.e as well ghost town nothing but wind moving. I paid for 7 days no refund or customer service for what is going on. Room is hard Murphys bed damp everywhere the staff changed the shower curtain tried to make it right. Front desk and other staff not accommodating at all! The security guard was cool and helpful. We left 5 days early went to the riu resort and had an amazing experience. Do not go to el cied hotel. Side eyeing expedia website too. It was somewhat my fault not being more informed. I usually try to make the most or don't do reviews. B

Staff and property are amazing. Manager Francisco is fantastic At making you feel like family. Bellboy Armando is very good at answering questions and helping you find everything you need to have a memorable vacation. We are so happy with your property we have already booked our next stay in 3 months. Happy New Year.

Room was cleaned perfectly, Roger, activities director was fun and kept things lively for all ages. The SCUBA shack was amazing. Juan Carlos was very helpful and friendly, Johnathan the Divemaster was vigilant and safe and knew the reefs inside and out.

Great staff and food.

Todos excelente

Food was okay. Dive shop wasn’t very helpful so I used another dive shop.

La comida del restaurante muy rica y esta muy centrico. Lo que no me agradones qie estaba en rwlodeñacion y hay mucho riido en el dia

We have stayed at 3 different properties in Cozumel. Park Royal: nice room but terrible food. Hotel Cozumel: room was dated but comfortable and Good Food. El CID: The best! The room was clean and comfortable. The food was great (I always stick to fish, chicken, or pork in Mexico as a rule, no beef.) Every plate of food I had was fantastic. The service was great. Bed was comfy and the snorkeling was fantastic! I highly recommend El CID.

The property and Room needed general maintenance. The curtain didn't close all the way. The shower head was faulty. The bathroom faucet only had hot water, which became unsafe pretty fast. Front door wouldn't properly close unless you slammed it. Food was hit or miss at the restaurant as well as the wait staff. Some were above and beyond others were lacking.

This property is next to the cruise ship port, perfect for business travelers visiting the ports. A bit out dated decor but really nice staff, clean, and restaurant has good food. Area doesn’t have much to do since it’s not located on a real beach front area or the main town of Cozumel. It works for a quick trip and/or Business trip

That you can see all the ships so close by

Loved this property with all the amenities, ie pool, beach, ocean swim area. Stall was courteous and helpful. Perfectly located next to cruise ship harbor where we met friends who were sailing.

El atención por parte del personal fue pésimo, me maltrataron, la relación calidad precio es muy malo, la comida insípida sin sabor por el precio que se paga, se espera unos alimentos en buen estado y sabor, nunca realizaron la limpieza a la habitación, dejaron ropa sucio y platos con restos de comida de otros huéspedes por más de un dia, en el pasillo, la piscina sucia con restos de comida

Excelente

M

Good snorkeling on property. Room outdated and musty smelling

We loved this property, it was perfect for our family of four.

Me desagrado que me hicieran una retención de dinero adicional a mi tarjeta de crédito en concepto de garantía, superior al pago total por mi estancia. ya que no había esta información previa a mi llegada y me enteré cuando estuve en el hotel haciendo mi check in, sin tener otra opción. Además me hicieron un cobro más de impuestos que tampoco supe que tendría cuando hice mi reserva. Lo cual me parece una terrible experiencia. El hotel y lo que ofrece es bueno, pero no volveré, ya que ese proceso me parece injusto y me parece más molesto que tuve que esperar un día a que me liberaran ese cargo.

Although their website said WiFi for 4 devices we had to fight to get that. Twice it was lost and we had to get new passwords. Asked us to come to the front desk. We were always left wondering if we would have a face cloth or hand towel each day. They would bring us one, but just replace what you take out.

We really enjoy staying at El Cid/La Ceiba in Cozumel. Have been staying there since 2001 almost every year. Staff is always friendly and helpful, food is great and the rooms are clean and very comfortable. We have stayed at a few other places throughout the years, but no one else makes us feel like we’re home when we bisit Cozumel.