Absolutely horrible experience. Room was dirty when we checked in, looked as if only the bed was made and nothing else cleaned. Splatters on the floors and walls, broken furniture, 2 types of smoke smell clearly evident. Homeless individuals camped on the back sidewalk, hotel smelled extremely poor. We did not stay the night because it seemed so unsafe and uncleanly. Hotel refused a refund or any alternative solution. Multiple other customers at the front desk having the same issues when we went to the lobby.