Wonderful historical hotel with friendly helpful staff. Good location.

Very old hotel with poor soundproof window you can hear what’s going on outside street even if you are on the third floor room Air conditioner is very loud as well you will have to turn off the heater before you sleep

No one helped me with my luggages, the room looks totally different with the picture, the room smell awful as well

Location good but old

Location is good and the staff is very nice and helpful. The breakfast is not good. The room is not as clean as what we expected.

很溫馨舒服的小飯店，工作人員都很親切，離車站很近，方便移動，從房間的窗戶就可以看到旁邊的S.M.N.教堂，唯一的小缺憾是入住時中庭正在整修，無法在中庭用早餐

入住的第3天酒店的空调坏了,由于是周末,酒店称无法找到人修理,这一天晚上热得无法入睡.

Great staff attention to detail. Great location I feel bad not giving them 6 stars if I can but I must be honest, the ac is big problem to me it was hot in the room.

We thoroughly enjoyed our stay. The staff was all very nice & helpful, and the property was clean & had a unique & special feel. Great location right by the train station.

Beautiful interior. Great location just minutes from train station. Breakfast in the courtyard was a treat! Staff were friendly and helpful.

We loved this hotel and found it excellent value as well. Lovingly restored so that it feels like authentic Venice, but comfortable too and fantastic location. Friendly and helpful staff and a hearty buffet European breakfast included, served inside if it’s chilly and on a pretty terrace if it’s warmer.

Great staff that was attentive to our needs. Wonderful breakfast in a beautiful garden location. Just a short walk away from Piazza Santa Maria Novella, great restaurants, train station and the Duomo.

Hotel incrível e bem localizado. Dá para ir a pé para as principais atrações. Os funcionários são atenciosos o quarto era espaçoso, com banheiro novinho. O café da manhã é maravilhoso, foi o melhor que tive na Itália.

Chegamos muito cedo ao hotel, por volta de 08 horas da manhã, nosso quarto já estava pronto e não nos cobraram a mais, além disso não poderíamos tomar café no dia seguinte e nos foi oferecido de forma muito carinhosa e atenciosa entao tomarmos café no dia que chegamos e eu achei isso sensacional, lá é tudo muito lindo, o quarto é espaçoso, a equipe do hotel é carinhosa e atenciosa, nos deram uma carta em português e eu achei isso surreal, além de um livro de presente! Voltarei com certeza lá

Fantastic historic hotel. Staff were extremely friendly and breakfast was fantastic. Even had vegan croissants available.

A great location a few minutes from the fast trains and tram to the airport, Were helped find great restaurants nearby and stored our bags until we were leaving.

Great location, beautiful rooms, great breakfast in the morning.

Superb location. A few minutes walk from the Central train station. 5-10 mins from main attractions. Very friendly helpful staff.

Room very clean and close to train and tram station Staff was so informative and absolutely so kind

Das Zimmer war gut und das Personal hat unsere Erwartungen übertroffen. Sehr freundlich und persönlich.