Terrible experience. The whole curtain falls down on my arm. Re-use of bed linen. Dusty room.

Room size is good. Facilities are old and poor maintenance. Bathroom floor is uneven and room wooden floor has noise. Heating is good. Big parking area without charge

We found the Arnos in need of a serious update, especially the bathrooms. If we were to stay here again it would have to be much cheaper given the state of the rooms. The best part about our stay was the service, which was great.

Convenient, friendly staff, good food

Welcoming staff were great, leaving staff were hard to find. Bit dusty but otherwise clean. Other guests were a bit inconsiderate at night but people are ****'s

Having read some of the reviews for the hotel i was dreading my visit. But I was veey pleasantly surprised. I had a big room qith a massive kingsize bed despite my booking indicating it was a standard double. The room was clean and tidy and the bathroom whilst small and maybe a little in need of updating, had a fabulous shower. Staff were polite and helpful, happily arranging an extra quilt to be sent to my room the second night of my stay due to the weather having dropped very cold. Breakfast was lovely with plenty of choice and well worth the 9.95. The only downside to my stay was on the morning after my first night when roadworks started very loudly on the road just outside my groundfloor room, which meant I got eudely awakened at 8am with drilling going on for the next couple of hours. However, this was doubtless outside the hotel's control and when i spoke to reception they did offer me the chance ro move rooms if I wanted to but I didnt need to in the end as the roadworks had gone before the next morning. I would be happy to stay here again.

The cars from the road all night was not told about breaking is not till 8am on a weekend when I explained I am diabetic there's nothing we can do for you not happy am on my way to Bristol airport to day

this time I was in a really noisy room and got woken up at 0527 with the traffic

Hotel was close enough to get public transport to city centre. Room was good size, included a bathtub and we were checked if we needed anything else. Disappointing that the bar shut bang on 11pm even though we were residents and there was a number of other hotel guests all wanting another drink as well. Breakfast was kept topped up and fresh.

Shabby Decor in the executive room, an old top found in the pull out bed.

There are elements in the hotel that need a complete overhaul. Paint flaking off the walll, rooms very dated however the bar area was nice and staff very helpful.

Lovely helpful staff, big room with very comfortable bed and everything we needed for a one night stay, We were very happy with our dog friendly room. Wi-Fi was free and easy to use. Thank you

Situated on bus route into city centre

Add-ons for brea

Upon arrival, I was required to change rooms due to the following issues in the first room: Bed sheets had not been cleaned and there were visible blood stains. Dead insects were found in the light fittings. Unfortunately, the second room provided was also unacceptable, with the following problems: Uneven floor in the toilet, with holes present. Damaged bedframe and door frame. Shower lacked any markings to indicate hot/cold settings, making usage inconsistent and difficult. The room became excessively hot, requiring the window to be left open. As a result, I developed a chill and subsequently caught a cold. Breakfast was equally disappointing: Eggs were undercooked. Hash browns were overcooked. Additional concerns included: Décor throughout the hotel was inconsistent. While the reception area had been presented to a reasonable standard, the rooms did not match the luxurious images advertised on your website. This left me feeling misled and mis-sold. The hotel grounds were poorly maintained, with broken and damaged light fittings and signage clearly visible. Given the above, I believe the room rates charged are wholly unjustified. Comparable hotels in the area offer far superior quality at the same price point. In my view, the rooms I experienced should be priced at no more than half of what was charged. Overall, the stay was of very poor quality. I feel deceived by the misleading online presentation of your hotel and will be avoiding your establishment

Very clean and very friendly place

Lovely hotel Excellent customer service Great room which was ideal Would definitely stay there again

The hotel itself was clean and well presented although rather dated. The rooms however were quite dirty, we had empty toilet roll cardboard on the floor in the bathroom and hairs in the sink. We also asked if we could have fresh towels and the room cleaned and they said not for a two night stay. We changed first room because that smelt like smoke. Staff seemed friendly and accommodating. But overall was disappointed with the quality of the rooms.

This was an OK, cheap place to stay for a night. The bed was comfortable, but there were a few issues with the room - especially that there was no way of locking the sash window from the inside, so it could be opened from the outside. Furnishings and bathroom a bit tired and tatty. Staff are lovely though!

The hotel staff was very friendly and helpful. The room was large but dated, bed was comfy but the pillows were hard as rocks. There were 2 fans in our room (which was great) but they were so coated in dust I had to wipe them off before using. The jacuzzi tub could have used with a lot better cleaning cycle and pushed out A LOT of gunk.