I didn’t have a hot tub

Excellent stay and Food Thank you to housekeeping who went to check the room when I’d left had I thought I had left something behind Happy that I found it packed in the suitcase

Staff are fabulous. It’s a very old building and could do with some upgrades but the dog friendly atmosphere is unbeatable. Very impressed with the way they handled things during the Crufts week. Would definitely recommend to anyone looking for a genuinely dog friendly hotel. Beds are a little small but rooms and bathrooms are clean

most out dated dirtiest place i have ever stayed at

The room was clean and tidy….however it was too hot and could not be turned down. The gentleman on reception at check in offered no smile or welcome, not what you want when you arrive.

Nice, clean comfortable room. Staff were friendly and helpful.

What was a grand hotel is now a old dated run down hotel What a shame

Run down and in need of a revamp. Bath was cracked so couldn’t use or would leak down stairs. Booked a double but was put in a twin with the beds pushed together. And an extremely uncomfortable nights sleep just topped It off

There were stains on the sheets One pillow provided asked for an extra pillow that never came I came with my auntie who has mobility issues who struggled when the lif

YES. ENJOYABLE STAY

The staff can not be faulted they were great. The downside for me this trip was the TV did not work and they did not have a maintenance man available to fix it. The room was clean but one thing i did notice they do not have USB charging points anywhere in the room. In case the ones on your laptop are not available

Great

Really good, only problem Was TV wasn’t working did report this but nothing was done, we went out anyway so it didn’t really make much difference to us. Great value for money. Lovely hotel would defo stay again

Scruffy room but clean, no dogs in bar despite no one in there, had to pay for the pool, it was ok. Stopover place

Clean room ,

It would have been nice to have been in formed that there was a boxing event taking place on the night of our stay, we stayed at hotel as we were flying from Birmingham airport on the Sunday morning, as it was we had no sleep with banging doors and shouting and screaming all night. Hotel was nice just a pity that the people at the event were out of control

The room had damp no chamber maids came to clean the room. The lift broke down. The disabled lift on route to the dining area was broken. The food was cold. The hotel had lots of people tvat appeared to be homeless. The standard was appauling. Id like an email address so i can complain. I paid £132 for 2 nights my daughter paid £52 for 1 night. Why was my stay more per night. Im not happy at all

Room ok but no charger for my mobile.

Yes all good thanks

GTREAT PLACE VERY HAPPY