used to be a palace, so well decorated.locate in the lovely square, has a small swimming pool on the top of the hotel, the view is perfect.

Hotel fantástico!

They were understaffed- had to wait a lot to have dinner and the food was average but expensive

Great breakfast

Habitación grande, limpia y cómoda y con todo tipo de servicios. Hotel grande y en plano centro ciudad, con opciones de aparcamiento de pago.

Great location, very classical Reno and amazing breakfast

Personal súper agradable,única pega el servicio de limpieza ,no nos dejaron descansar parecía que estaban en un bar,hay que destacar la amplitud de la habitación y el buen trato a mis mascotas❤️👍

Buen servicio y buenas facilidades

Muy buena ubicación en pleno centro, personal muy amable, desayuno adecuado sin florituras.Habitacion amplia

Magnífico hotel, muy muy bonito, muy bien situado

Ótima localização, equipe simpática e atenciosa, limpo, excelente café da manhã, tem estacionamento.

Só encontrei três pontos não muito positivos: 1. o chuveiro não é fixo na parede, 2. a meia parede de vidro na banheira que sempre que o banho termina, uma parte do chão tem água respingada, 3. o wi-fi do tipo "vai-e-volta".

La decoración navideña

We had a trouble connecting internet, but rest was good. Walking distance to major attractions. Spacious room. Good breakfast. Beautiful hotel lobby.

Great location, super staff, delicious breakfast. Great place to stay.

Beautiful place and area. Helpful staff. On bad thing was we had a clogged shower the morning.

El hotel está muy bonito y bien ubicado, pero el servicio en ocasiones es lamentable. El sábado en la tarde, sentado en el lobby, no me pude tomar una cerveza porque la que atendía estaba muy ocupada. Una sola mesera y el lugar lleno. El domingo salíamos temprano y pedimos una bolsa picnic y antes de salir no nos dejaron tomar un café porque ya nos habían dado la bolsa picnic. Lamentable.

The front desk staff were very helpful and getting as organized to make the best use of our time. I love the property. I love the city and I plan to go back for a trip in February.

Fabulous hotel. At the heart of Merida, superb public facilities, lovely rooms, great staff.

Everything was great except there was a smell in room which we believe was coming through the drains. very unpleasant