Everything was amazing. Safe, clean, and very professional. I just wished the had a mini fridge. My dinner was a Aguachiles and unfortunately had to throw it away. Mini fridge would be amazing in all rooms. I stayed in a regular 1 bed so idk if higher suites had them.

Todo muy bien, el estacionamiento un poco reducido pero sin mayor problema

Muy mal servicio

Clean room. Great staff and a restaurant downstairs with pretty decent food and geat fresh fruit and walking distance to a food court and pharmacy which was pretty nice. The worst part about the property no vending machines. No restaurants. No, nothing to drink or eat late so make sure you bring it with you.

Great

Excelente

Great place at zona rio lots of things to do in TIJ

Everything perfect! Only the restaurant I think need improve the menu, but out of that, Everything great! Thanks

Too much noise during the night and security doesn't do anything about loud noise.

Great service clean rooms the breakfast buffets amazing

El hotel es muy lindo, cómodo el perosonal es muy amable y servicial. Solo que tuvimos la sorpresa de que añadimos desayuno al momento de reservar en la app y en el hotel nos informaron que no estaba incluido el desayuno de mi pequeño (menor de edad). En el hotel mencionaron que era cuestión de Hoteles.com y Hoteles.com menciono que eran las políticas del hotel. Nuestro malestar no fue cuestión por dinero del costo del desayuno de niño o menor, si no que me resultó absurdo que no se incluyera desayuno para los 3, solo para los adultos, que si hubiera reservado para 3 adultos si le incluiría su desayuno. No lo mencionan en las políticas del hotel al añadir alimentos, ni se me informo con anticipación en la app para yo poder añadirlo manualmente o por lo menos informarlo pata tener conocimiento del costo extra al llegar al hospedaje y no nos cayera por sorpresa.

Habitación en condiciones aseptables, un poco notorio el pasar de los años, en especial lo que más que incomodó fue el ruido excesivo por la puertas al abrir y cerrar

Clean n great staff

Very clean and comfortable place to stay at

The Hotel was clean, the staff was really friendly and extremely helpful. We would definitely look into staying here again!

Place is really nice, the only reason I don’t give it a 5 star, my last night I had no water service in my room, I was told a line broke

Muy buena ubicación. Trato amable Habitaciones cómodas

Let us check in super early super nice staff check in was like 5min

It was clean, The only things I didn’t like was the room was for 3 and we only had bath towels for 2 and no wash cloths. Also had to call and ask for an Iron. Also had to wait at check out for room to be checked before we left to make sure it was ok.

Clean room, very attentive staff, hot tub was great!