房間的門鎖是壞的，無法上鎖，就算更換了另外一個房間，門鎖仍然是壞的，他們兩次安排技術人員前來修理兩個房間的門鎖，說是「結構性問題」無法修理。幸好我們有經驗的旅客，我們能夠自行在房門安裝警報器，否則房間不能上鎖如何能夠安心睡覺呢？酒店的接待員，職員，全部十分友善，點讚。可是酒店本身有「結構性問題」待解決。The lock on the room was out of order and could not be locked. Even if another room was replaced, the door lock was still cannot be locked. They arranged two technicians to come and repair the door locks of the two rooms. They said that the locks have "structural problem" which cannot be repaired. Fortunately, we are experienced travelers. We can install an invasion alarm on the door. Otherwise it’s hard to feel safe. The hotel's receptionist and staff are all very friendly with good services. However, the hotel itself has "structural problems" to be solved.

hotel is near the subway and some visiting spots. people there were very friendly and helpful, and remembered the guest 's name. rooms are clean and neat, the bed is very awesome.

Flawless performance, it will be my first choice when visit Toronto next time

When we went to check in, I suddenly realized that there were two locations in the city for Le Germain hotels and I’d booked at the other location. Front desk staff politely informed me of this, and then went to work looking into availability at their property. They got me a room and transferred the reservation. I appreciated it so much!

Amazing stay!

The stay and amenities were great, had an issue with the Air Conditioning the first night…..we were relocated to a room next door which had functional air conditioning. Happy this issue could be solved, communication between hotel and myself was excellent while the work to repair initially.

It’s a beautiful, well-maintained hotel, but best of all, the staff - every person we interacted with was superb!

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A stay at Le Germaine never disappoints! Great rooms, clean and comfortable. The staff is always helpful and friendly. Definitely a treat to stay there next time you’re in Toronto!

It was a great spot

Staff were exceptional

perfect stay

Parfait pour les événements au centre Rogers comme matches des Blue Jays !

Great central spot and jumping off point for much that Toronto has to offer. The room was excellent - clean and cozy, with a well stocked bar fridge, and the shower was amazing.

This is a very nice hotel in a central area, close to many restaurants and attractions. It was not as upscale as I expected it to be, given the price point. Also, the restaurant is under construction and appears to have been for some time (the sign says “Coming Spring 2025”) so on site dining options are limited. Overall a perfectly adequate place to stay but I’m not sure I would rush to return given the limited value for the price.

The staff was very kind and helpful, the room was clean, and we enjoyed our stay.

Great location for attending events at Rogers Centre

Very accommodating

Very nicely appointed rooms, in the heart of the city. Gym is small. Hotel deck is minimal.

Great location and beautiful rooms!