房間的門鎖是壞的，無法上鎖，就算更換了另外一個房間，門鎖仍然是壞的，他們兩次安排技術人員前來修理兩個房間的門鎖，說是「結構性問題」無法修理。幸好我們有經驗的旅客，我們能夠自行在房門安裝警報器，否則房間不能上鎖如何能夠安心睡覺呢？酒店的接待員，職員，全部十分友善，點讚。可是酒店本身有「結構性問題」待解決。The lock on the room was out of order and could not be locked. Even if another room was replaced, the door lock was still cannot be locked. They arranged two technicians to come and repair the door locks of the two rooms. They said that the locks have "structural problem" which cannot be repaired. Fortunately, we are experienced travelers. We can install an invasion alarm on the door. Otherwise it’s hard to feel safe. The hotel's receptionist and staff are all very friendly with good services. However, the hotel itself has "structural problems" to be solved.

Everything was amazing

Magnifique hôtel bien situé à Toronto. Rafiné, il se distingue par la qualité du service offert ainsi que par son restaurant qui nous surprend agréablement par ses saveurs originales et exquises et son ambiance en soirée.

Wonderfully helpful staff and an excellent ambiance

Excellent hotel, highly recommended! The beds were very comfortable, the breakfast was delicious, and the atmosphere was very cozy and welcoming. Would definitely stay here again

Awesome

Yes

Beautiful hotel in a quiet street but close to all activities downtown. Room was spacious and modern. I was a little under the weather and they allowed me check in early. Overall a great experience and looking forward to coming back.

St. Germain at Mercer is conveniently located to theatres, clubs and restaurants. The staff is friendly and welcoming and the entire premises are well maintained and nicely designed. The rooms are clean, tidy and quiet. The breakfast room service was prompt and the food delicious. We recommend this luxury hotel. We look forward to our next visit.

This was our second time staying at this lovely hotel, and our stay was amazing!

Well located; well maintained; very helpful staff. Rooms were very comfortable and quiet

We absolutely love staying at this hotel for our staycations in the city. The rooms are always beautiful, comfortable, and impeccably maintained, making it the perfect place to relax and unwind. What truly makes this hotel stand out, though, is the incredible staff — everyone is warm, welcoming, and always goes above and beyond to make every stay feel special. One of our favourite things about this hotel is its location. It’s tucked away on a quiet street, offering a peaceful escape, yet still right in the heart of the entertainment district and close to everything the city has to offer. It’s the perfect balance of excitement and tranquility. We always look forward to coming back and highly recommend it for anyone looking for a memorable city getaway. If you’re thinking of come to Toronto or just planning a theatre, dinner and overnight stay in the city…this is the place to stay.

Concierge was very friendly, rooms clean and modern. Lots of food options to dine in or room service. Good location, ten minutes to CN tower/stadium.

They have musicians from the local symphony play in the lounge.

Beautiful hotel with excellent service.

Heart of downtown Toronto. Beautiful hotel, phenomenal staff to make my stay comfortable. Big thanks to Geraldine, Victoria, Frederic and Punch staff for absolutely smashing customer service! Thank you!

Vraiment un bel hôtel, le personnel est très gentil .le resto Punch est excellent! Je recommande cet hôtel sans hésitation

Hours of lobby bar / restaurant were disappointing (closed mid-afternoon, and by 10pm). 10am end of breakfast on a weekend was not ideal. Minor maintenance issues in room (bathroom door handle broken). Overall lighting excessively dark.

Super hôtel et services !

All good but no pool, unlike the sister hotel.