房間的門鎖是壞的，無法上鎖，就算更換了另外一個房間，門鎖仍然是壞的，他們兩次安排技術人員前來修理兩個房間的門鎖，說是「結構性問題」無法修理。幸好我們有經驗的旅客，我們能夠自行在房門安裝警報器，否則房間不能上鎖如何能夠安心睡覺呢？酒店的接待員，職員，全部十分友善，點讚。可是酒店本身有「結構性問題」待解決。The lock on the room was out of order and could not be locked. Even if another room was replaced, the door lock was still cannot be locked. They arranged two technicians to come and repair the door locks of the two rooms. They said that the locks have "structural problem" which cannot be repaired. Fortunately, we are experienced travelers. We can install an invasion alarm on the door. Otherwise it’s hard to feel safe. The hotel's receptionist and staff are all very friendly with good services. However, the hotel itself has "structural problems" to be solved.

The staff were very helpful, cheerful and were amazing.

Beautiful facility, clean and charming. It is in a lively area with walking distance to many attractions, restaurants and shopping but still quite. Reasonable prices for the room and the valet. You can’t go wrong with choosing the hotel. Highly recommend!

Great location and very friendly staff. I would stay here again

Have stayed at this hotel multiple times. Always a great room, friendly staff, and wonderful experience.

Beautiful room - great downtown location

Very nice hotel with great staff

Always a sure bet in Toronto Staff where great Thanks again

beautiful hotel

Clean room. Good breakfast.

Great room

Hotel is tucked away on a quiet street right in the middle of the tourist area of downtown Toronto. Hotel rooms were beautiful, bathroom was enormous. Beds were some of the most comfortable I have ever slept in… But the thing that I liked the most… I think the rooms are soundproofed. It was silent. You couldn’t hear anybody in the hallways, you couldn’t hear the traffic on the street. We were on the fifth floor.

No complaints

Very convenient and beautiful rooms

Everything was amazing

Magnifique hôtel bien situé à Toronto. Rafiné, il se distingue par la qualité du service offert ainsi que par son restaurant qui nous surprend agréablement par ses saveurs originales et exquises et son ambiance en soirée.

Wonderfully helpful staff and an excellent ambiance

Excellent hotel, highly recommended! The beds were very comfortable, the breakfast was delicious, and the atmosphere was very cozy and welcoming. Would definitely stay here again

Awesome

Yes