房間的門鎖是壞的，無法上鎖，就算更換了另外一個房間，門鎖仍然是壞的，他們兩次安排技術人員前來修理兩個房間的門鎖，說是「結構性問題」無法修理。幸好我們有經驗的旅客，我們能夠自行在房門安裝警報器，否則房間不能上鎖如何能夠安心睡覺呢？酒店的接待員，職員，全部十分友善，點讚。可是酒店本身有「結構性問題」待解決。The lock on the room was out of order and could not be locked. Even if another room was replaced, the door lock was still cannot be locked. They arranged two technicians to come and repair the door locks of the two rooms. They said that the locks have "structural problem" which cannot be repaired. Fortunately, we are experienced travelers. We can install an invasion alarm on the door. Otherwise it’s hard to feel safe. The hotel's receptionist and staff are all very friendly with good services. However, the hotel itself has "structural problems" to be solved.

hotel is near the subway and some visiting spots. people there were very friendly and helpful, and remembered the guest 's name. rooms are clean and neat, the bed is very awesome.

All good but no pool, unlike the sister hotel.

Wonderful stay.

Wonderful stay! Thank-you!

clean room very large, nice staff, a bit confusing about parking but everything else was lovely!

Very friendly and helpful staff

The hotel was amazing and all the staff so friendly and helpful. The entire hotel was very clean beautiful room. Plenty of staff always opening the door and greeting us when coming in and leaving. Loved the complimentary lemon and lime water in lobby and on our floor. Also the area is quiet and beds very comfortable. We will stay again for sure.

Beautiful hotel. Great value! Room service breakfast was perfect. Punch, the restaurant off lobby, is incredible. Had dinner there both nights. So delicious and amazing service and atmosphere.

Great

Large room with everything I needed. Didn’t even need to leave the hotel. Healthy food options right across the street. Very clean. Great experience.

The property was as advertised, staff was very accommodating. Thank you

Staff were all very nice and helpful. Room was clean. My room was right above dumpsters (I think), so pickups started at a very early hour and continued on from 4am. Recommend requesting a room on street side (Mercer St.) as it's a relatively quiet street.

This is a great hotel to stay at in Toronto, the best I've been at so far.

Always a pleasant stay. The room is spectacular. There was a tapping noise in my room that they could not place and the staff was accommodating to work out a resolution. I will stay again.

Room was very clean and well appointed.

Great location

Service was good. Room was not completely s

The Stay was amazing. The staff were so kind and helpful and the room was very clean. Would definitely recommend!

Very short stop for one night but lovely hotel. Staff helpful, & very pleasant.