超爛的 super bad 出發前10天還確認過的行程,結果check in當天經理跟我們說沒房間, 還說確認通話紀錄是我跟hotel.com 之間的對話不算數 害我們在大雪中在外找旅館超沒誠信的,根本欺負華人， 大家要小心啊

很高兴前台为我升级到茜茜公主房！

非常舒适！

The staff were very friendly and accommodating. Close proximity to shopping and sites!

Nice and helpful staff. Particularly good breakfast.

The room is old world elegance. The optional breakfast was a wonderful experience worth every euro. Easy walking distance to at least 6 cafes! We loved our stay there with the warm staff.

Rent och snyggt! Trevlig och mycket serviceminded personal. Perfekt beläget mitt i centrum med endast ett par minuters promenad till Statsoperan. Fin frukost med allt man behöver för en bra start på dagen. Tyst och behagligt både inne och ute på gatan.

moisissure dans la douche, tapis de chambre plus ou moins propre

歴史を感じるホテルなので少し古さは感じますが、清掃も行き届いていて綺麗です。お部屋にシャンデリアがあったり、トイレと浴室がピンクですが品のいい感じでおしゃれで可愛らしかったです。 荷物を早めに預かって頂くことができて大変助かりました。早朝に伺うこともありましたが、受付は24時間対応で皆さん丁寧に親切に対応してくださいました。 朝食はオムレツかスクランブルエッグか目玉焼きはオーダーしたら作って運んできてくれます。コーヒーはティーポットみたいのに入れて持ってきてくれるので何度も頼まなくて済んで良かった上にとても美味しかったです。他のセルフサービスの朝食は会場がそんなに大きくないので種類も少ないですが、一般的なヨーロッパのホテルのバリエーションといった感じです。 エレベーターが狭く、大人2人と大きなスーツケース2個でほぼいっぱいになってしまう感じなので、混雑時は待つか階段使用となると思いますが、私達が滞在した時は混みあうことはありませんでした。

This is an excellent boutique hotel. It is small with around 40 rooms. Each room is decorated and furnished in traditional Austrian style. Nice lobby with a couple of chandeliers, one little water feature, sitting room and BF area on the ground level. There is an elevator. BF was great, very cosy, nicely decorated with an ample selection of breads, pasteries, meats, cold shrimp, caviar, cheeses and fruits. Location cannot be better - between St Stephen’s Cathedral and State Opera House, two blocks off Karntner Strasse, an upscale busy street with shopping and restaurants. Highly recommend this hotel.

We loved this hotel!! I can’t wait to go back!!

A great stay - highly recommend!

There was a little construction in front of the property; however, the hotel was nice and breakfast was good. We liked the extras such as the laundry basket and pillow spray. The location is excellent. We would love to stay here again. We didn't receive any Expedia VIP benefits.

Great location! Very friendly and helpful front desk staff! Nice breakfast options. It would be so much more convenient if the hotel had showers instead of bathtubs with showers. Overall a good choice!

Ausgezeichneter Service und ausgesprochene Familienfreundlichkeit. Kleines aber exquisites Frühstücksbuffet…unser 3er Zimmer war zum Innenhof aber sehr angenehm. Alles im klassischen KuK Stil. Lage unschlagbar günstig. Gerne jederzeit wieder.

Sehr gutes Frühstück und sehr freundliches Personal! Klare Empfehlung!

Good location

Great little boutique hotel very close to all the attractions on a quiet street. Room was a little dated but charming and was large and comfortable. Breakfast buffet was small but nice. Staff were friendly and helpful.

This hotel is in a building which was formerly a palace. It is centrally situated, 3 minutes walking distance to the city square, 4 minutes walking distance to the Burggarten Park where you can see the biggest monument dedicated to Mozart. Another 2 minutes walk across the the road is the Eschenbach palace where we saw an outstanding music concert, featuring compositions of Mozart and Strauss.

We had a room with multiple windows onto some kind of inner space/roof. I could see construction material there, so I asked at reception what was going on. I was assured that there was some work going on at another level and that nothing would start until 9am. The next morning I heard lound banging aroung 7am, went to the window and came face to face with a worker. Reception continued to tell me lies, like they would just be loading some material through the hall way windows and then would stop the noise, but that was not true. When we went downstairs for breakfast, we were surprised at how minimal the offerings were, especially for us as we don't eat meat. So we asked for scrambled eggs and were given the most overcooked eggs we have ever had. After we abandoned ship and went to another hotel for our remaining 2 nights in Vienna (BTW, a much nicer hotel with excellent breakfast offerings and a very attentive reception), we returned to the Schlosshotel and found the entire reception area covered with drop cloths as they worked on electrical in the ceiling. In other words, the entire hotel was involved in construction, and we were being charged normal prices for a less than normal experience. There were no apologies. Just an awful experience, but the good news was that leaving there led us to a superior hotel experience for the same price or less.