Arrived at hotel, had booked a Queen Suite, with pull out couch, when arrived was told they did not have that set up anymore although their advertisement on the Best Western website stated they did, so requested a Queen suite, was given a room with 2 double beds. limited toilet paper, when asked for another roll was told none available. If it had not been for the fact that I would have been charged for the rooms I would have gone somewhere else, if this is the way a Platinum member gets treated, never again