Very awful, no staff no air conditioner no water, it is in summer and we have to sleep under 34 degree The bed is full of bugs and I saw some rats More importantly, many strangers knocked your door at mid night and ask you for money. You will sleep more comfortable and safe even on the sleep

前台員工友好..熱心幫忙。 房間有點殘舊，但放得下2個行李箱

Every day we had to walk for 25 minutes to the tourist spot ... it takes around 7-10 Euro to take a taxi from train station to the hotel (without luggage). One night the wifi provided by the hotel was out of order, and more disasterious was the staff who was on-duty on that night could not speak any English!!! Omg ... Btw, it was a bit insecure to stay in the hotel .... one day we walked pass the hotel reception, the staff stopped us and said "here you are your passports." BUT THE PASSPORTS WERE NOT OURS!!! The staff made a mistake and intended to gave others' passport to us!!! BTW, the hotel required its customers to leave the room key in the hotel reception. When you came back to the hotel, you just simpily tell the staff your room number and then you can get the room key, without further verification ..... The hotel provided free bicycles, but all were very old and the brakes could not work properly which made our bike sightseeing dangerous. I would say probably you can easily find a better hotel, at least in terms of location, in Florence.

位置不算近，好在城市不大，行李不多的話，走走也就到了。房間很乾淨，裏面一棟很安靜，臨街的房間有點吵，總體滿意，性價比足夠。

The most impressive stuff is hospitality. The room is nice and clean with quiet location. Generally over 3 stars. A bit far away from train station, about 20 mins walks. But the bus stop near by.

Very tiny single room，but clean。

We are a group of 4 staying in this hotel for 3 nights. My sister and i stay in the superior room in the Annex building which is really large and nice. Other members stayed in a classic room in the main building and was relatively small though also acceptable in European standard. The furniture is a bit old and the shower room is not very modern. However, the services rendered is good and helpful. It is around 20 minutes by walk to the main sightseeing spots. But the hotel is very near to bus station and easy to go anywhere if you do not prefer to walk. Breakfast provided is adequate and the coffee is good.

Good personal hotel,staffs all kind,but just breakfast not very well.)))

酒店不大 但是非常精致 整体的布局很是喜欢。早餐地方不大，但是内容很丰富 尤其在园子的座位吃早餐 很享受。前台的老先生很热情也很喜欢沟通。 酒店地段离火车站略远 需要乘坐公交车 3站地。可能价格原因 我们的房间只有一个天窗 房间四周没有窗户 房间内有些闷。还好天窗是可以开启的 白天最好多通风。

I like this hotel,although not very closest to the station,but nice fellow,nice breakfast,nice service,so I like it.

Buena atención.

Ich war sehr enttäuscht von meinem Aufenthalt im Hotel Panama. Das Zimmer war alt und wirkte stark renovierungsbedürftig. Die Wände, Teppiche und Gardinen waren teilweise abgerissen, was einen sehr ungepflegten Eindruck machte. Man merkt, dass das Ensemble früher einmal elegant gewesen sein muss, aber leider wurde es völlig vernachlässigt. Für den Preis hätte ich deutlich mehr erwartet.

The staff were nowhere to be seen at any point during my stay. There was no concierge service, no reception, no one to ask about anything or raise concerns with. If I’d known this I wouldn’t have booked this hotel! The room was only cleaned once, not daily. The aircon was on full blast with no controls and no way to turn it off and the hair drier didn’t work.

que dire, l hotel pourrais etre tellement bien mais il y a du boulot, le bâtiment est bien mais des travaux sont a prévoir : armoire qui ne tiennent pas, prises defectueuses, portes qui ferment mal et difficile a ouvrir, climatisation qui ne fonctionne pas ou tres mail, wifi idem...Au fond de la cour c'est un amoncellement de dechets...La salle des petits déjeuner est laissée à l abandon. Petit déjeuner qui est supposé etre inclus dans notre réservation (d ou le choix de cet hotel) et qu'il est proposé au comptoir de la reception a 10 € mais oh surprise, il n'est pas possible de le prendre à lhotel. a fait des dépenses non prévvues en plus (5personnes x 5 nuits...) La reception: personne, les cles sont laissées dans des enveloppes sur le comptoir, servez-vous, ring the bell if you need mais pas de cloche, de toute facon il n'y a quasiment jamais personne. Un numéro de telephone, oui mais on tombe sur un hotel a Rome, hotel de la meme chaine... bref, un hotel à éviter le temps de tous les travaux soient réalisés mais le seront-ils ?

Não tinha recepcionista, nem na entrada e nem na saída, não tinha internet no quarto, apenas na recepção, o ar condicionado não estava funcionando.

Booked for six nights and only stayed for one. There was no Wi-Fi in the property or air conditioning. There was also a poor level of safety with the main doors being left unlocked all night as well as the safe not working. While in the room there was an overpowering smell of damp and after being moved rooms there was still damp. Both rooms contained damp growing on the interior walls. No staff were present for the majority of the time and when they were present there was nothing they could do. Keys were left in a basket at reception for anyone to be able to access. Paid for breakfast however, there was no facilities available. No refund was giving when requested and one of the other guests had to go purchase food for breakfast. The phone number that was left for emergencies would never get answered meaning if something had happened then no one would have been able to do anything. This hotel was an absolute joke.

Llegamos y no nos dejaron pagar con tarjeta cuando ponía que si que las aceptaban. El baño estaba sucio y la habitación era muy pequeña. Encontramos pelos en la ducha. El aire acondicionado no funcionaba tampoco. Bajamos a recepción a preguntar y nos dijeron que lo pusiéramos a 30 grados que era suficiente para enfriar. Llegamos a las 9 de la noche y no había nadie en recepción (el check in era hasta las 23h). Subimos a la habitación y habiendo dejado el aire puesto aún hacía más calor que al medio día (más de 30 grados dentro de la habitación). Tuvimos que llamar a un teléfono y nos dijeron que el aire no funcionaba pero que ellos no podían hacer nada para solucionarlo.. que enviáramos un email. Es una estafa de sitio. No se cómo puede tener 3 estrellas..

Don't stsy there!!! This was a horrible stay. We had an international flight and found out that the air conditioner didn't work and we found out the next day from staff that they have not been working for a while. Our room wasn't the only one. I was eaten up by mosquitos becaise we jad to sleep with our windows open. We had no water pressure in the morning and staff helped me to wash out my hair in other areas of the building. Staff at tge front drsk front desk is non existing but there is a phone number in case of an emergency. I called that number during the night and the person told me he would come in 10 min to liik at the air conditioner. When I called back 30 minutes later he said that this is the hotel in Rome. I had to use my xell phone to call be because the phone in our room had no cord tp ne plugged in. Many people left early leaving notes at the front desk that they had no water and aircondirioner. One of the workers quit thay day...said it was a horrible place to work, wasn't getting paid at times. I'm not surprised.

Dice que hay recepción las 24 horas y nunca se presentó, delo las llaves y decía que habláramos si teníamos dudas, otro huésped nos ayudó a hablar y cada quien agarraba la habitación que quisiera, incluso estaban llaves de habitaciones ya ocupadas y personas que muy noche no tenían habitación, malísimo servicio

Planned two day stay in Florence at the end of vacation, 2 rooms. Had a horrible experience here, and ultimately had to book new rooms at a different hotel. Many issues but the main ones were: 1. AC was not working in either room, and appeared to have been out of order for some time. 2. Room one smelled of mold and heavily of chemicals. 3. Room two had now working lights, except for two nightstand lights. Many light switches, none functioning og of mysterious purpose. 4. Contrary to information provided on hotels.com, there is no manned reception. We did not get any email, and there was no information posted int he lobby about this either. After wasting time in 38c degree heat, we discovered that it's self check in, with keys lying loose on the front desk. 5. We did not stay for breakfast, since we booked alternate accommodations. The breakfast area was dirty, and used plates, glassware and cutlery was stacked inside at 15.00 (3pm). 6. Toilet seat missing in one of the rooms, and stained towels where lying on the bed.