Not for family with teenager !!!!!!!!!!!!! To old for family pool and not old enough for adults only pool. Adult pool is also the one by the beach so unless you want to spend entire vacation at toddler pool away from the beach I wouldn’t recommend.

No information was given during check in about activities, food, drinks and didn't get our spa discount or 200.00 resort credit. Swim up bar is way to small for the amount of people that want to use it. Adult pool is also too small. Water was always everywhere and the tile is so slippery I slipped and fell twice. All the service employees were great and friendly. Restaurant hours are not very accommodating nor the bars. Menu changes for lunch and snacks are needed. Food and drink availability should be from morning to midnight. No hot tubs. This is not what we were expecting from an all inclusive resort. A real let down.

Great spacious room, staff is wonderful- Diego, Jorge, Gerardo, Martin. Same staff as last year when we came. Pool nice and clean.

Our visit was great. There were so many activities for the kids. The food at the buffet was not desirable but no worse than any other all inclusive resort. They could do a better job of allowing reservations to their other restaurants every night which would fix the issue with the buffet food being undesirable.

8th time here and it's consistently wonderful.

Resort was clean and staff was friendly

Comfortable beds with great pillows and linens, spacious resort, plenty of dining options, great food,and wonderful staff!

Beautiful site on ocean.

Great staff, old and musty, moldy building, nice pool and bar area.

Staff was the best! The in house “restaurants” aren’t worth it, you can get better food off the buffet.

Le gente de Guest Services incluye a el gerente edwin muy mal pero el resto del hotel muy bien la directora Anete excelente me resolvio todos los problemas gracias

Great staff.

Enjoyable stay! Fish house was the best meal ever!

Room was clean, no elevator so be aware, only 2 bar locations, 2 small pools, and alot of stairs. Food was absolutely horrible compared to other resorts we have stayed, bed was old and in roigh shape. Other then that is was fairly calm.

Better entertainment would be nice.

Beautiful! Only downside is the seaweed that has been an ongoing issue unfortunately!

It was clean.

It was a decent all inclusive. Wifi was spotty. First day we came, greeted by bellboys and then went to check in as the online check in wasn’t working. Met Hannah who was helpful in introducing us to the hotel but informed us that they are going through Reno’s and tried to ask us to go to a 45 min presentation in exchange for a $70 usd romantic dinner or one day at the level to get a cabana bed. We were so exhausted we declined. We got a call at 8:30 the next morning from her reminding us to see guest services to book for the included restaurants. We booked a night at the fish house and the yucatan restaurant and a magic show evening. Every restaurant has a separate menu if you wanted to pay extra otherwise all included. The staff were friendly and I enjoyed the service from Jorge, Anna, Emilio, and Feliciano from the mosaico buffet. The pool bar was great and Santiago made the best drinks. I only had mocktails but they were fantastic. Lots of seaweed and at night, some of the night entertainment or Renos can be heard through the walls of the hotel and kept us up. Sometimes some kids didn’t adhere to the adult pool being adults only. Not hard to secure lounge spots. Very few bugs around. A few dead cockroaches noted in the one public bathroom but otherwise the maids work very hard to keep everything clean. We loved grabbing ice cream at the latte station and they had entertainment throughout the day with activities, tennis court, etc. Massage lady trying to sell daily massage

The childrens pool and the adult pool are not near each other so it was a challenge to keep eyes on children while trying to enjoy some adult time.

Beautiful bright room, great staff, great food, lovely beach and pool area!