We booked this hotel as it was close to the ferry and it had parking. We travelled in May and paid for a room with a view of the cathedral. We arrived 1 hour before official check in so our room wasn’t ready, which we expected. However, if we wanted to pay for an upgrade we could have a room there and then! The upgrade would have been lovely had we been able to use the additional extras offered, lounge, canapés, drinks etc, but as we were booked on an excursion for the afternoon we would not be there for the allocated times anyway so we did not pay for the upgrade. We were a bit disappointed that they could not offer us anywhere to get changed after travelling and before we headed out on our excursion, so we went down to the bathrooms by the restaurant to freshen up! It is a lovely hotel and we were only there for 1 night, by the time we got our room key it was 8.00pm and we left at 6.00am, so can’t really comment on any of the facilities.

Jag har bott här tidigare och varit mycket nöjd. Denna gång var jag lite besviken på servicen vid poolen, har varit mycket bättre än nu. Nu var den mer random, hade man tur fick man service. Badvakt och SPA-personal satt och stirrade i sina mobiler. Löv från träd och fågelträck - vid poolkanten fick ligga kvar, ingen sopade och höll rent. Poolrestaurangen hade kunnat servera bättre lunch. Allting kändes mer slappt och ignorant. Om jag gissar så beror det på nytt management (jag gissar). Med enkla medel skulle hela poolupplevelsen kunna öka i positiv mening, väsentligt. Det är klart att jag kan leva med alla dessa avvikelser men det är lite irriterande då jag tidigare upplevt hur bra det kan vara samt att det är lågt hängande frukter att hantera. Det är ändå ett femstjärnigt hotell. Hoppas på bättring. Notera att check-in-ut, städning på rum, frukostpersonal, allmänt på hotellet - är bra.

Very good hotel with great pool and amenities

Great hotel however personel not very helpfull - especially the male staff.

The hotel is fine - I would struggle to say 5 star. The pool is nice but by a busy road and the terrace is lovely with great views over the port. We booked a cathedral view room but there was a massive palm tree in the way as we were on the 1st floor. However, there is no free water in the room - you have to use the mini bar at €5 per bottle. Our room was not serviced in the morning when we were out. When it was eventually serviced after I called the maid barged passed us as we were trying to leave the room to get in and looked very grumpy. At the pool one of the attendants just grunted at us and then shoved some sort of fruit cup at us without asking if we actually wanted it. At the checkout they tried to charge us €50 for a late checkout when they had agreed a one hour extension for free (they did eventually agree we only had a one hour extension and it was complimentary but it took a while). And when I asked to see the final bill before paying the extras they seemed frustrated and eventually managed to give me a breakdown. If you need to stay by the port and want a nice pool then it's a good choice. Some (not all) of the staff just don't seem that happy at the hotel. I wouldn't go back.

Frokosten var veldig bra. Eneste å "klage" på var at agurkene var litt tørre. Godt utvalg og god mat!

Trevligt hotell, lite långt från centrum men i övrigt ett klassiskt välskött hotell med fint läge vid marinan.

We upgraded to Red Level, which was worth it because of the room upgrade, breakfast was included and the lounge facilities that included free drinks (beers, cava, wines and soft drinks with nibbles) and tapas from 1700-1900 each day. We had a great view of the marina, bay and the cathedral in the distance. Very friendly staff, who were more than helpful.

Room great & lovely cathedral views Bathroom amenities excellent Staff so helpful Lovely pool clean & towels available Breakfast choices good as we had Red level so could choose buffet or from the menu We enjoyed the location although approx 30 minutes walk into main Palma we loved the daily walk

Great location and good facilities.

Great hotel, overall excellent experience with super friendly and helpful staff (especially Carlos and the red level team)

Ingen havsutsikt. Poolen stängd

Ja, alles perfekt

A very good stay! The room was fantastic and the staff very attentive

Hôtel de très bonne qualité, idéalement situé à seulement 20 minutes à pied du centre-ville. La vue sur la cathédrale et le port est magnifique. Le mini-bar dans la chambre est payant. Nous avons particulièrement apprécié la possibilité de bénéficier gratuitement d’une Audi Q6 e-tron pendant une journée. Le personnel est très agréable et attentionné. Une délicate attention pour mon anniversaire, avec du champagne et des macarons, a rendu le séjour encore plus plaisant. Seul petit point d’amélioration : aucun membre du personnel ne parle français.

I had an amazing stay! The room was spotless, spacious, and very comfortable. The staff were friendly and always ready to help. I loved how convenient the location was easy to walk to shops, restaurants, and the beach. The ocean view from my room was beautiful, and it made every morning feel special. Definitely a relaxing and enjoyable experience. I’ll be coming back!

Clean room with great service

Wonderful view

Nos encantó la terraza

Views, pool, quiet rooms