At the end of Mar, my family (3adults & 2childs) had booked two double rooms for two nights. When we checked in, the reception staff seemed to be frustrated. She said that it’s her first time to face a couple and a child to stay in a double room and we needed to pay extra money. We asked her if it’s possible to allow our nine years old child to sleep with us together and no extra bed. Her answer was “ IMPOSSIBLE “. In fact, we didn’t mind to pay extra if it’s their policy. But when we asked her the amount of extra money to pay, she was unable to reply immediately and needed to check reservation. After one hour later, she said 30 Euro.
When we checked out, the hotel charged us 30 Euro each night ( Total 60 Euro for two nights ). We felt that they could charge how much they want, no clear guideline and the frontline staff also in lack of knowledge.