Clean room, courteous staff

The staff were bery hospitable and friendly. Clean rooms with all amenities available.

Terrible and misleading reception staff. Go out of their way to be unhelpful to hotel guests.

Very incompetent staff. Tried overcharging me by claiming I needed to pay the third party commission fees on top of my existing booking costs- then back pedalled when I got hotels.com involved.

Yes

Initially room provided had construction work with scaffolding- no notice of this from receip Reception tried to over charge me a nd were rude and unhelpful when I tried to extend my stay.

Room is clean and staff courteous. Disappointed there was not a shower cap in bathroom

Room had no amenities when checking in. Incompetent reception staff who mislead customers

It’s always nice stay

Really had most royal stay I could have imagined. Would love to visit again. Great property with wonderful staff and facilities. Variety of restaurants is spell binding

Wonderful property in middle of Kolkata. Staff, room , dining opportunities excellent. Only negative is that there is nothing much within walking distance and is below elevated highway.

Clean, quiet , very courteous staff, numerous facilities and a number of restaurants and bars to choose from!

STAY WAS GOOD, HOWEVER, THE CHECKOUT EXPERIENCE WAS UNPLEASANT.

G

Excellent service

The stay was amazing with very high quality food. Very well maintained and room service was beyond epectations

Y

Leider hat das Hotel seine besten Tage hinter sich. Das ganze Hotel hat einen riesigen Renovierungsstau. Das Konzept und die Umsetzung war ist sicherlich mal sehr schön, jedoch inzwischen in einen schlechten Zustand. Das Personal ist bemüht aber leider teilweise hilflos und chaotisch. Hotel kann man buchen, geht aber sicherlich besser.

Excellent service and beautiful property!

Oplevelsen var blandet. I betragtning at dette er luksus hotel var der alt for mange små fejl. Elektronisk nøgle var defekt to gange. Receptionen tog fejl med længden af mit ophold. Alt for lidt plads i restauranten.