Overall Ratings & Reviews Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino

To start off, the property is a very beautiful property and the beach area is probably one of the best in Punta Cana. Unfortunately, that is about all of the good things I have to say about this resort to start off the check-in process was a headache. It took forever and it seemed like nobody cared. We opted into the diamond club while checking in after being told, it was $64 come to find out it was $64 per night and we weren’t told that until after they ran our card And when we question that, we were told that we already paid for it and they didn’t know what to tell us .That was the start of a long five days. The entire staff on this resort short of maybe 2 to 3 people are extremely rude and very very unhelpful. It took forever to get a drink at most bars and you felt as if you were a burden when you ask for a drink, regardless of whether you were tipping or not. As for the room, it was clean unfortunately we were only able to have the room cleaned one time during our stay due to $100 being stolen from one of our backpacks while we were at the pool and they were in the room cleaning. As for food, I would probably rate it a three out of 10 for the time we were there. It seems to be a complete headache to book reservations at any of the restaurants and as unfortunate as it is when you do get a reservation to these restaurants the food is Below average at best. Of all the resorts I’ve been to the food at this resort is by far the worst. It sucks when you go a whole vacation

Loved the way everything is interconnected. Eliezel our building concierge was the most pleasant and helpful. The Gelato staff were awesome. The buffett and restaurant staff , pool staff, drink staff, everyone was just friendly, so calm and so welcoming. Loved it

The property runs on a app, if you are unable to download that app you will not have access to what's happening on the property. We had a great vacation and would return to this resort...changing/upgrading to the swim up rooms. Diamond club was worth it to our family but getting the right Butler makes the trip even better (Thank you Nauria for a great week, we will be requesting you again!! 5 Stars all the way). The Restuarant's were very disappointing outside of the Steakhouse & Hibachi. The Italian, Mexican & Seafood left us hungry and going to the buffet after. The people were very pleasant with some going over & above. Make sure you take some small bills for tipping; the staff definitely earned it. Thank you again Royalton for a nice week!!

Overall very disappointed with my stay. Resort is very poorly managed.

– Worst All-Inclusive Experience in Over 15 Resorts We’ve stayed at more than 15 all-inclusive resorts across five destinations as a family, and unfortunately, Royalton Punta Cana was by far the worst experience we’ve had. We booked the Diamond Club expecting a smoother, more premium check-in and service. Instead, we were ushered into the Diamond Lounge where we spent over two hours waiting to be checked in. Our passports were taken, and every time we politely approached the staff to understand the delay, we were rudely told to sit back down. There was no explanation, no expectation setting, and no effort to make guests—especially families with children—feel welcomed. We arrived at 1 PM and didn’t get out of the lounge until 3:30 PM. By that time, the buffet had closed, and most lunch options were shut down. Our first meal as a family came at 7 PM, after a long, tiring, and hungry day. What made it worse was watching non-Diamond Club guests check in faster and more efficiently. It felt like we were penalized for paying extra. We weren’t given a room choice, no explanation of resort layout, pools, or amenities. The only information offered was that a butler would reach out to us. As Expedia Platinum members, we received no recognition—no room upgrade, no welcome amenities, and weren’t even informed about the coupon booklet tied to the supposed “$600 resort credit.” There was zero communication and zero effort to make us feel valued as guests. The disappointment continued

Mas musica en el area de la pisicna

I highly recommend! Every member of the staff was kind and courteous. The food at all the restaurants was awesome. Each night, there was live entertainment that was excellent. It was a great family atmosphere and lots of love for the Dominican culture in the air. Great overall.

Great property, awesome location. Food was great and staff was amazing. Guest services do a great job. Front desk and F&B are very attentive I have to say I would definitely come back.

El servicio fue excelente, Stephanie Rose y Juan fueron muy serviciales. La comida maravillosa una de las mejores que he probado. Me encantó

I would return to this resort every year. Some of the waiters had very poor English which resulted in incorrect meal orders. They needed more activities for kids because the teenagers club and game rooms were empty buildings. Overall it was a great vacation

The resort was amazing, staff was lacking and unfriendly and the Diamond Club service with our butler was a disaster.

The grounds are perfectly kept. Lounging area is large and seats are comfortable. Can easily find a quiet or covered area.

The property was extremely clean, and the staff was pleasant. The thing that we didn't like was the advertised entertainment. We didn't see any of that other than a pirate show for kids. Advertised premium channels need to specify Spanish only. Advertised 24/7 room service that was not the case. Advertised stocked mini-bar. That was not the case. Pools and outside bars were closed too early. Not a lot of food options.

Stephanie and Juan were awesome!! Very attentive and great service! It was our anniversary and they did a nice surprise in the room. Very special!

It was amazing, I would go back

This was our 5th visit to the Royalton in 5 years. The resort is beautiful with plenty of dining and entertainment options. The butler Valentin is amazing. We ask for him each year ! We plan on returning again next year

The service Manager Stephanie was amazing with trying to accommodate our group of 17 people. The people within the bars and the chefs at the buffets were amazing as well will recommend to friends and family.

Great time for a quick trip or relaxing

Absolutely beautiful setting Staff so friendly and helpful

Great service, friendly staff, beach service (Food&drink)