Excelente ubicación, el personal muy amable pero les falta entrenamiento. El hotel está muy bien, pero le falta mantenimiento, sobretodo porque se quedó antiguo y en algunas cosas se siente viejo.

I love this hotel

TODO MUY BIEN

Pesimas toallas

Muy bien

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Habitaciones viejas, sucias oliendo a humedad … muy lejos del renombre y de lo que siempre recordaba de esta cadena de hoteles … costo altísimo que lástima

Excelente lugar y servicio

Pésimo servicio, cuarto sucio

Recomendable!

Servicios de conserg valet parking

Great location.

Excellent service from checking in to checking out my favorite place for a small getaway

Second time at this property and the stay was great. I was able to visit more dining options and I can confirm there are a lot of great eats around and in walking distance.

Las habitaciones ya están muy viejas y descuidadas. Me tuvieron que cambiar de habitación porque habían cosa que no funcionaban

No me gustó nada

No hicieron la limpieza de la habitación, tuve que quejarme a la recepción

Hotel viejo y caro el personal no te pone atención para nada

This is a very nice place, ubicated in the most important city of Nuevo León

Our experience at La Quinta Real was very disappointing. The room we were assigned was in poor condition: the towels were old, the furniture was worn out, and the carpet was dirty and stained. I had to call three times before someone finally came to clean. It’s truly a shame to see such a beautiful hotel being neglected in this way—it’s no longer what it used to be. Out of the four nights we had booked, we ended up canceling and moving to another hotel. I mentioned all of this to the front desk agent at checkout, who said he would inform the manager immediately. We went to have breakfast and later returned to ask if the manager had checked the room, but the agent only said he was “in the process.” We then sat in the lobby for a while waiting for our transportation, yet the manager never appeared to introduce himself or address us. I made it clear to the staff that I would share my experience publicly if no one followed up with us—and since no one did, here I am sharing my review. Sadly, La Quinta Real has lost the charm and quality it once had.