Satisfied

Most of the staff are friendly and helpful, but some are a bit cool to Asians. Th location is a bit far away from downtown, but very accessible to the light railway station.

可接受，早餐可以、房間舒服，但取房時間長，另沒有按預訂給雙床房。餐廳訂25位不接受，後來前台投訴才接受預訂。

服务非常好，交通便利，下次还会入住

A very nice hotel. By London standard, the room is spacious. Hotel staff particularly the reception people are very friendly and helpful. Convenient location and quite close to the underground train station.

So I’m a titanium Bonvoy member so I’m speaking with some knowledge of the brand. There is construction in the front of the hotel. That’s a problem especially with the light rail. Harbor view is best. Room: I was given the deluxe room at first just okay.. too small. So after 2 days we were moved from the construction side to an executive with Harbor view is best at this property. Anything short of that would not be good. If I would not have been moved, my star level for the stay would have dropped significantly especially because of my status. The staff, was very friendly and try their best to assist. Breakfast was amazing. Bar and lounge were great. Near everything in the canary wharf area. Train lines nearby. Plenty of places to eat, shop and enjoy a different part of London. A long way from Heathrow and Gatwick so prepare for that well in advance and allow plenty of time for traffic etc. leave early! All in all as long as you’re able to get an executive room or higher with a harbor view. This is a solid property.

This hotel was conveniently located near shopping, restaurants and public transportation.

Bed was too wobbly. Should be little bigger than that though.

Great food options & walkable

This Marriott hotel has poor maintenance. The rooms are old, as is the bathroom. The toilet didn't flush well. The towels were dirty and I had to call the reception asking to change them. For a Marriott hotel, it did not comply with the standards that you would expect for this type of hotel chain. I will never go back. I would not go back.

Great customer service

Beautiful hotel, amazing bar area, location is perfect, super walkable, convenient train access. Rooms are nice and comfortable.

The hotel staff were very good.

Very convenient well located hotel. Friendly efficient staff especially in the breakfast room!

Strong words, but well-earned. The location of this hotel is great—no surprise there. But operationally, it needs serious improvement. I had two back-to-back reservations (June 10–12 and 12–14), which I flagged at check-in. I was told I could stay in the same room—great. But I was assigned an accessible room with a shower that had a permanent chair and no space to stand. Clearly, the bathroom could have been better designed, but attention to detail isn’t their strength. I asked for a room change—denied. Disappointing for a Platinum member who stays 50–70 nights a year at Marriott. Then I found a clogged toilet. I called housekeeping, was assured it would be fixed, went to dinner, and returned to find nothing done. I was told they came but didn’t enter because I wasn’t there—no one asked if they could enter in my absence. To add to the confusion, I got calls and a door knock on the 12th asking when I planned to check out—despite my continuing reservation. When I wanted to change rooms, they said no; now they wanted me to move? Meanwhile, I kept getting messages to get the toilet repaired—which had already happened. Is this hospitality, or a dark comedy?

Everything was perfect. Clean and easy of access perfect location. Staff were friendly and helpful

Great stay at the Marriott Canary Wharf. We were celebrating our anniversary. Told the hotel they put rose petals on our bed with swan towels and we were brought complimentary Prosecco which was a lovely touch. Great stay, close to tube line would recommend

Stayed just one night as in London for a concert. Spotlessly clean, comfortable beds, lovely room which was very spacious.Nice touch of Prosecco and strawberries as celebrating our anniversary. great breakfast, all cooked fresh

We had several issues at this property including them not going over information that was directly asked about. I had two separate bookings and asked if I would have to check out and back in between books and was told no at check in. This created a huge issue the day before we were supposed to check out. I also asked for our room to be cleaned the day before check out to get fresh towels and replenish our coffee bar for in the morning before we left. This was not done and instead we got and opened bottle of stilled water and have eaten bag of Carmel corn that when I asked the front desk had no idea what or where it came from and I was told "it sounds like someone not with you has access to your room" this made me feel extremely unsafe.

Una experiencia súper especial!