Satisfied

Most of the staff are friendly and helpful, but some are a bit cool to Asians. Th location is a bit far away from downtown, but very accessible to the light railway station.

可接受，早餐可以、房間舒服，但取房時間長，另沒有按預訂給雙床房。餐廳訂25位不接受，後來前台投訴才接受預訂。

服务非常好，交通便利，下次还会入住

A very nice hotel. By London standard, the room is spacious. Hotel staff particularly the reception people are very friendly and helpful. Convenient location and quite close to the underground train station.

Run down, tired hotel with miserable and non hospitable staff.

El personal

Very good service, great staff. Great location

The whole hotel was spotless and the facilities were all good. It was very enjoyable and the staff were second to none. Very professional . Will be booking again

Camera, personale, pulizia

Not 5 stars at all.

Rent och rymligt rum, bra frukost och restaurang.

Staff were very pleasant.:room was clean although the view could have been better ..I would prefer to stay on a higher floor next time

Front desk staff were friendly and polite. Room was clean and the bed was super comfy. A variety of options for breakfast...the food was delicious.

Staff were very good

Staff on reception and in restaurant were friendly and professional. Good breakfast.

Only 5 star hotel I have ever been not providing ironing service...with management preventing the willing cleaning service of the hotel to do it. Not inclined to solve problems or give guests good experince. Hospitality is definitely not their job.

They made the room available to us 5 hours before check-in which was much appreciated. Everyone with whom we interacted was kind and generous ( from the bellman to the lounge staff and front desk staff and concierge) which was a lovely way to start our trip to the UK.

Everything was very good . Our only issue was the cooked food was lukewarm at breakfast and the wait for cooked food was too long . Other than that we were very happy with our stay

Skuffende værelse Vi blev desværre skuffede over vores ophold. Værelset var helt lukket af uden nogen form for udsigt, og jeg følte mig nærmest placeret i et indelukket rum. Det så slet ikke sådan ud på billederne, hvor man ikke kunne se detaljer, der viste, at man kunne ende med et værelse uden udsyn. Det føles meget misvisende. Da vi kontaktede receptionen, fik vi at vide, at familieværelserne kun går op til 4. etage, og at der derfor ikke findes familieværelser i den høje bygning. På billederne fremstår det ellers, som om værelserne ligger i den høje hovedbygning med flot udsigt. I virkeligheden ligger familieværelserne bagved bygningen og har slet ikke noget med den høje bygning at gøre. Det stemmer ikke overens med den måde, hotellet præsenterer sig online. Der ligger også et stort shoppingcenter cirka 15 minutter fra hotellet, hvilket er et plus, men samlet set levede opholdet ikke op til vores forventninger