at first, overwhelmed by the greetings from all the staffs in the lobby, too friendly or overwhelmed is subjective. what really threw us off was that as a five star hotel that emphasized on services, charging for bottled water was just ridiculous. this was the first five star hotel where we were charged for bottled water. besides, the brand they offered was the same as a FOUR STAR hotel nearby, and they gave out the water nonstop and fully complimentary!! DEFINITELY NOT WORTH THE PRICE.

飯店服務很好，地點也非常方便

我们是从中国来意大利旅行，第一次入住这家酒店，感觉非常好，特别是服务，很热情周到。唯一遗憾的是房间小了一点点，但卫生间还是挺大的。总体感觉很棒

it was the most wonderful stay in Milan and the only place we will stay when we return

Perfect

It's a decent hotel but not as good as some other options for a similar price

It was crazy expensive for a very tiny, narrow room. The terrible concierge introduced the worst and most notorious foreign currency exchange. Conversely, Four Seasons did not charge a commission fee for their currency exchange and strongly advised tourists to refrain from using foreign currency exchanges in the city.

The property is perfectly aligned with the brand’s brand positioning and equity. The staff is very attentive and it’s clear that they get energy from high quality service.

wonderful stay but my room was not ready upon check in ! everything in the hotel is amazing and the best of the best !

Beatiful

Awesome service

Loved the garden in the Milanese spring and staff were extra c

직원분들이 너무 너무 친절하고 깨끗하고 분위기도 좋았음

Concierge service was amazing and very happy with the room

X

Amazing hotel. Wonderful staff and lovely food.

A wonderful experience as always. We were well catered for.

TOP

Amazing food! Beautiful rooms, great gym, friendly staff

Super schönes Hotel und die Terrasse ist der Wahnsinn.