Sauna HS. Jaccuzi HS (eau gelée). Dommage quand on réserve l’établissement pour cela! Pas de restauration ce soir là, pas averti. Dommage, le reste était parfait

Parfait ! Très bel endroit, Chambre Accueî propreté et pti dej somptueux ! Dommage que le coffre ne fonctionnait pas.

Estància Excelente. La habitacion suite tiene un encanto especial, con unas Visitas excelentes.

Déçus par le confort sommaire de cet hotel qui paraissait très bien sur photo : une clim mobile avec tuyau sur fenêtre ouverte, des matelas peu confortables, des cheveux dans la salle de bain, pas d'eau à notre arrivée, pas de pain frais au petit-déjeuner...

Hôtel très charmant, le service n’est pas à la hauteur de l’établissement et les prestations offertes sont sympa mais l’hôtel et la gestion de l’hôtel méritent un coup de jeune.

Super Unterkunft und tolle Leute.

Not a five-star hotel, or at least, not anymore. The carpet in the hallway is decades old and stained. And there were no pillow cases on two of our pillows.

No air conditionning in the room...only a noisy auxiliary air condutionning system. No restaurant open.

J'étais là avec ma fille, moi pour un projet professionnel.je n'ai donc pas été très présente.Ma fille, elle comptait profiter de l'hôtel, du spa et de la piscine extérieure en particulier en ce jour radieux.Malheureusement en ce moment de Mai, la piscine extérieure n'est pas en eau et le sauna est en maintenance.Cecserait bien que ce soit signalé sur les différents sites de réservation.Le petit déjeuner est très bien mais rien qui marque un hôtel 5 étoiles, sauf le cadre magnifique. Literie délicieuse, salle de bain très agréable, chambre spacieuse et silencieuse, cadre idyllique et champêtre en plein Pau.Hotesse ukrainienne charmante.

Excellent accueil, merci

Nice place, beautiful view. Restaurant was very good experience.

This is an amazing looking property, that allegedly has 5 stars, however I would rate it as a 2 star. Reception desk was unmanned for 15 minutes at check in, then he arrived harassed, With little command of English. The room was large but tired, the bed was huge but uncomfortable with springs poking my back. The restaurant was full and couldn’t accommodate us and after travelling 1,000km from Spain we were not impressed. People in the room above us were partying until 3am. ( not the hotels fault but didn’t help) However they did provide a dog bowl for our family pooch in the room.

Magnifique hôtel

Piacevole piscina a disposizione.

Definitely not 5 star , nobody at the door to welcome you, there is however a receptionist who was lovely , but what can she do when working for a hotel which needs a lot of TLC and staff. It looked like the gardener had been on a long holiday , carpets were extremely dirty throughout the hotel, and although we were upgraded to a suite after complaining about our room being in an annexe and not in the main house, the state of the suite was more 3 stars than 5 stars.

Emplacement, beau parc, espace loby, salons, spa piscine de qualité. Un bémol pour la chambre, déco basique et salle de bain/wc au standard hospitalier...

It’s a terrible hotel for the price they charge. We were looking forward to staying there after a long drive and chill by the pool but the pool was not available. The rooms are old and felt like they were not updated for the last fifty years. There was no air conditioning and no fans available and no net on the windows! On a hot summer day it’s impossible to sleep. We’ve asked for something, anything they can provide for mosquito protection but they had nothing. Everytime we called the reception there was no reply and when we went down to speak to her, we found out that she was washing dishes in the restaurant. All around very uncomfortable hotel. Should be zero stars!

The room would not even qualify for a 1 star motel. the advertised rooms were 'not available' to anyone. The place was filthy and the corridors to the rooms were appalling!!

Great stay , lovely hotel and service, even sharing the hotel with team lidl treck from the tour

I don't know who awards the stars but this hotel despite its many good attributes has nothing close to 5 stars by intertnational standards: Despite the hefty room rate: misleading.