服務人員態度友善， 古典式設計， 床褥舒適度一般 房間乾淨 室外環境舒服 房間離大街有少許距離， 晚上無人及車發出之聲音，減低聲音騷擾。

hot and cold water is difficult to control , water output is not strong enough

When selected the room, found have queen size bed and reserved it with higher amount. After registration, the bed is normal double bed. The staff told us they have not offered any queen size room. I felt very frustrating! Also, the shower water is extremely weak and need to take an hour for bathing.

We had room 5 at the front. Very noisy from taxi rank & general street noise. Cold as radiator not working and window wouldn't stay shut as restrictor fitted wrongly. Toilet reluctant to flush, towel rail disconnected from pipe, plug in sink ineffective, kettle too big to get under tap. Main room light dim, only one bedside light, not possible to read after dark. The restaurant isn't open in the evening. Staff were pleasant and helpful and did supply an electric heater after we complained about teh cold.

Historic, excellent location and comfortable

Every nice staff. Noce building with lots of history ohhh and ghosts

This hotel really and staff are friendly. Would stay again

Clean and comfy room although a bit hot and window didn't open far enough to get a breeze through

The whole property needs a serious upgrade/renovation. Its history is very interesting but everything is shabby & worn. On arrival the person at reception had difficulty understanding English, obviously his 2nd language & we of course had trouble understanding him, although he had a very pleasant manner. We had an almost impossible climb to our room which although cleanish was very outdated with worn carpet with holes. The other staff we spoke to were helpful & kind. It would have helped to be given the town map & proper accurate car parking instruction on arrival. A one & a half star rating!

The Brook Red Lion is a lovely old building, dating back to the 1400s...lots of wooden beamscand original features. But.... Firstly, it's right on the main high street, so it was noisy. There is a nightclub almost directly opposite (Trilogy) with music load music until 2:00am on Friday night. The windows are single glazed, so it was loud in the room right through, with little chance of sleep. And expect church bells to wake you at 7:00am. Next....the property is historic and has"wow factor". But it needs some love...it needs updating. The bed was too soft, and the room felt unloved....not dirty, but not clean to modern standards. Then....the breakfast should be a lot better. It was served buffet style, but the cooked food was cold and overcooked (very dry fried eggs, for example, which were inedible). Overall...I'd love to be more positive but it's really difficult. For the money it should be a lot better.

Angela was so helpful and friendly also the bar staff only moan was the bar didn't open until 3 pm and had no drinks on draft

A great location with easy access to the Castle, Park, Shops and transport. However, because our room was the front of the hotel,we found it very noisy both inside and fom the street outside. A nightclub directly opposite and a taxi rank outside. Not sure, but the rear rooms may be quieter. There is a cozy lounge and bar/restaurant, but doesn't seem to attract many clientell. Good value for the price.

Checked in and the room only had one small bed which you won’t fit 2 6foot lads in. Booked a twin room but that’s the only room available so didn’t stay and had to find other arrangement. Not easy on a Saturday night.

Very central so walk to anywhere in the town. Quirky but very acceptable. Some people wouldn't like some aspects but good for one night. Would stay again. No parking but street parking lets you park 3 hours before 8pm and after 8am. Unfortunately I misread the signs and parked on a disabled. An extra £35!

Good value good location

The hotel is old and dates but we didn’t pay a lot for the room. Room was clean and tidy but old decor. Was going yo use bar but no one in there including bar staff so didn’t bother and no info on breakfast times, has to ask. On the whole it’s ok for the mo au you pay

Verry dirty hotel bad smell

I would never stay in this hotel again. It was absolutely terrible. It was my birthday on Thursday after traveling for 3 hours on bus and 2 trins i wanted a bath to freshen up. I turned the hot tap on the bath went to turn the cold tap on and it wouldn't turn so went to reception told the man who was very uninterested said he can't look at it till tomorrow which was Friday. I tried to sleep but had scalding hot water running all night so no sleep. You couldn't go in the bathroom because it was so hot. I had paid for 2 nights but left in the afternoon. It totally ruined my birthday as my family and i were going to an expensive restaurant on the evening and i couldn't even have a bath. I would likea full refund for both nights or im contacting my solicitor

Very dated but ok if you need to get your head down a few junkies hanging about outside but i recon thats just the uk all over nowadays.

Unfortunately the hotel is in need of a makeover. It’s such a shame as it’s a lovely old building.