服務人員態度友善， 古典式設計， 床褥舒適度一般 房間乾淨 室外環境舒服 房間離大街有少許距離， 晚上無人及車發出之聲音，減低聲音騷擾。

hot and cold water is difficult to control , water output is not strong enough

When selected the room, found have queen size bed and reserved it with higher amount. After registration, the bed is normal double bed. The staff told us they have not offered any queen size room. I felt very frustrating! Also, the shower water is extremely weak and need to take an hour for bathing.

Check in was straight forward. - Bathroom was not very clean - Urine on the toilet seat - Shower was boiling due to shower hose split and cold water escaping - Stained bed linen Would have been nice to have some bottled water in the room. Asked for an iron and was burnt so couldn’t use it. Had a room facing high street that was extremely noisy so had little sleep.

I turned up early, and the friendly receptionist, chatted with me for ages. The room was sootless and when I checked in they had put a heater on to ensure the room wad warm. I will definitely return.

The hotel's boiler was broken so no hot water.

Perfect

It is a lovely and clean hotel, but the boiler was not working properly so there was no central heating or hot water for a time. The staff made me welcome and as comfortable as they could with a heater and an extra duvet but for a long time I was cold and could not shower when I wanted to, unfortunately I spent more time in the room than planned! I will return but will be 100% better when the hotel and rooms are warm.

No Hot Water. Stained Bedding. Suspicious brown stain on wall. Room not ready for check in. Heating not working. Bed uncomfortable. Toilet seat loose. No one at reception on leaving to complain to. Not a stay I enjoyed I’m sorry to say.

Breakfast excellent Bar never open

Everyone very helpful and friendly. The room was clean and comfortable. The breakfast was generous and I especially liked the tasty omelette and coffee.

We had room 5 at the front. Very noisy from taxi rank & general street noise. Cold as radiator not working and window wouldn't stay shut as restrictor fitted wrongly. Toilet reluctant to flush, towel rail disconnected from pipe, plug in sink ineffective, kettle too big to get under tap. Main room light dim, only one bedside light, not possible to read after dark. The restaurant isn't open in the evening. Staff were pleasant and helpful and did supply an electric heater after we complained about teh cold.

Historic, excellent location and comfortable

Every nice staff. Noce building with lots of history ohhh and ghosts

This hotel really and staff are friendly. Would stay again

Clean and comfy room although a bit hot and window didn't open far enough to get a breeze through

The whole property needs a serious upgrade/renovation. Its history is very interesting but everything is shabby & worn. On arrival the person at reception had difficulty understanding English, obviously his 2nd language & we of course had trouble understanding him, although he had a very pleasant manner. We had an almost impossible climb to our room which although cleanish was very outdated with worn carpet with holes. The other staff we spoke to were helpful & kind. It would have helped to be given the town map & proper accurate car parking instruction on arrival. A one & a half star rating!

The Brook Red Lion is a lovely old building, dating back to the 1400s...lots of wooden beamscand original features. But.... Firstly, it's right on the main high street, so it was noisy. There is a nightclub almost directly opposite (Trilogy) with music load music until 2:00am on Friday night. The windows are single glazed, so it was loud in the room right through, with little chance of sleep. And expect church bells to wake you at 7:00am. Next....the property is historic and has"wow factor". But it needs some love...it needs updating. The bed was too soft, and the room felt unloved....not dirty, but not clean to modern standards. Then....the breakfast should be a lot better. It was served buffet style, but the cooked food was cold and overcooked (very dry fried eggs, for example, which were inedible). Overall...I'd love to be more positive but it's really difficult. For the money it should be a lot better.

Angela was so helpful and friendly also the bar staff only moan was the bar didn't open until 3 pm and had no drinks on draft

A great location with easy access to the Castle, Park, Shops and transport. However, because our room was the front of the hotel,we found it very noisy both inside and fom the street outside. A nightclub directly opposite and a taxi rank outside. Not sure, but the rear rooms may be quieter. There is a cozy lounge and bar/restaurant, but doesn't seem to attract many clientell. Good value for the price.