Staff were friendly and helpful, but we had to change rooms as people were smoking outside our window. Also room was extremely hot with no way to turn down the heat. We had to run the air conditioner in winter.

Room was clean and comfortable and the staff was incredibly courteous

clean and comfy to stay in.

When we arrived at the hotel after a long travel day, we noticed hair that did not belong to either of us on the pillows and in the sheets.. they were kind enough to change the sheets. Toilet ran all night and hotel room was super warm. We were on the first floor closest to the road, road was super loud with traffic all night. Air conditioning kept shutting off.

Great service, and staff

Nice clean Rooms.

Everything was great

The room is clean and bigger than the newer hotels. Staff is courteous.

They made it special for my husband’s birthday. Great team. Appreciated.

Clean basic rooms

Clean and nice room, close to main street. Will stay again.

First time staying here. The room was very clean. Good location for walking around Banff. Our room was also right beside the hot tub which was a bonus for us! Would stay here again

Place is very dated but has what one needs for a ski trip. Bed was comfortable. Good price. Good location.

Bath room has moisture damage to base boards and door which doesn't open fully. A small room that has only two coat hooks for your luggage. Coffee maker broke down after making two cups. There's no temprature control in the room. My SUV is too high to fit in their underground parking but has parking space behind the building.

Staff were fine. Room was clean from what I could tell. But the bed one whole side is maybe broken or just worn right out. The pillows went super flat in minutes and finally the window didn’t fully seal learning a bunch of cold air in. Probably would not stay again especially at that price.

Bonjour le bain douche ne voulais pas se vider car le drain était bouché c'était degelasse. Si vous desirer une photo je l'ai. J'ai appelé au lobby et une personne est venue a 9:30 le lendemain de mon arrivé .j'aimerais avoir un remboursement. Merci

While the rooms had been recently renovated there is need for basic maintenance on little things like towel racks, toilet seats. Need more hooks closet or place to hand a coat - only two in our room. Hot tub was not hot, had scum along the sides and way too much chlorine - burned our eyes.

Great

Lukewarm hot tub, clean rooms, good location, decent beds, worked for what my trips was but not overly impressive.

Very cute place, it’s a good stay for quick trip in Banff. Wish the hot tub was in both hotels as it was quite cold to walk back and forth.