服务人员不好

Try to make reservations for the restaurant when first day I came. And find all the restaurants in hotel are not available except the buffet. and for the rest 4 days of my stay, i can only ate buffet, which is so bad. They also make a mistake on the room.i came with my friend, we booked a 2 beds room, but there is only 1 king size bed room left. Was Told that was the last room they have. So we have to sleep on one bed.

服务超级棒，出现方便，Bus可以到很多地方。只是海边应该增加遮阳伞。

Nice view, friendly staff. Slippery floors ( our kid slipped on the floor, also saw an older lady who slipped and was covered with blood)

Hotel was nice. Location is good, you can walk to the bus stop to go the to city and mall. The Air conditioning didn't work well, it cooled some but everything was wet with the humidity in the room. The bed was really hard. The spa though…the massage was AMAZING!! Downside to the resort is that everything closes early (bars open late and close early😞). If you are a smoker you only have small designated area. Pretty typical small resort. Very clean.

Todo perfecto

Clean room, hoping for better food selection

Not the best.. Food was okay basic.. Definitely will not be staying there again.

Wonderful experience

We stayed here over the weekend, and I honestly couldn’t have been more disappointed. From the moment we arrived, the front desk staff were inattentive and unfriendly. We reserved two rooms with 2 beds per room 4 months ago to have arrived and told that they no longer had enough rooms with 2 beds so had to bring us a spare mattress to use as a secondary bed . I was also blind sided with an additional beach cleaning tax once we started the check in. The hotel it self needs to be remodeled brought up to modern times also the floor near the pools was very slippery definitely should upgrade that area. The only saving grace was the breakfast, which was decent. I would not stay here again, and I wouldn’t recommend it to others.

Room ok

Perfect perfect

The place is nice, clean but maybe need some updates. The elevators runs slow and weird. If u call for elevator from main floor to go up, somehow it takes you all the way down first before moving up. The staff are cool, only took 1 star out coz we checked in early which is not their fault but we kept being given false hope on early check in. Also, they need to update the restaurants. Marcopolo seem kind of pretentious coz there’s an expected dress code and restaurant’s vibe is like a steak house but staff either didn’t memorize the menu before opening or there’s just a language barrier. Also same restaurant, some menu description doesn’t match at all with the dish.

Pace was amazing in every way! Staff were great n friendly, super helpful n thank u! Place clean, peaceful right by the beach great place to go and enjoy with family, business or just by urself lots of fun activities, shows and lots of game to play with ur family, it’s a perfect place to be and can’t wait to come back again thanks everyone who made my dream vacation amazing thanks🙏❤️

We stayed here last week and we had the time of our lives! Before I booked this resort I did go thru the reviews and it mentioned that food is quite repetitive and that amenities are that great but I would say the opposite, I believe that for the price that we paid this resort exceeded our expectations, I wouldn’t say the same for their restaurants but the food at the buffet is great! They changed their food every single time and some may became repetitive but that’s only for breakfast and sometimes lunch, I love how they always have themes during dinner, I also love the pool and the food they serve during the afternoon the staff are all great too! The hotel is very nice you can notice that it’s an old hotel but they made efforts in making it look like it’s up to date. Overall I would come back to this hotel.

The evening shows have the same group of dancers every evening. It is a family resort and multiple nights they had two guys, almost naked, dancing & rubbing each other like they were a couple in love. It was very offensive to young children and to straight couples. (One night it was a rock show, it was nice) A lot of the guests could not find one available lounge pool chair bc some of the family group put one towel in two chairs and take 10 chairs while only four members are seating each time together. Our room mattresses were so uncomfortable & hard. We upgraded our room but the mattress was still the same. Buffett meals never served any kind of steaks, not even the skinny ones. It was only served at the restaurants, which you must reserve and pay additional prices for the better food. The staff were nice. However I ordered some liquor cream to add in my coffee and the waiter recused to go get some from any the bars. The saddest part is that the bars only open at 11:00 am. Front reception has ready nice drinks for arriving guests, when we asked to try one, they said no. It is only for arriving guests. However when we arrived they did not serve us any drinks because our flight was delayed. Nobody waited for us. We were VIP guests. The hotel looks clean, bc they are constantly painting over mold and metal bathroom rusts. (I guess it works). The location is beautiful. The food and mattresses are the worst part plus the two male dancers.

Todo muy bien y muy bonito. Mi concierge Estefany estuvo siempre pendiente de lo que se ofreciera y me ayudó a agendar una cena buenisima.

Dear Team, I am writing to escalate concerns from my recent stay at GR Solaris Cancun Resort, which fell significantly below expectations. 1. Room Allocation & Handling (Primary Concern) Despite booking a king bed, we were given two small double beds. No resolution was provided. We were asked to check out at 11 AM and wait until 3 PM for a new room—forcing us to wait 4 hours with valuables, which is unacceptable. 2. Misleading Lagoon View The lagoon view room had a completely blocked view. Expedia images appear misleading. 3. Food Issues Very limited vegetarian options; customization took excessively long. 4. Slow Service Service across the resort was consistently slow. 5. No Drinks at Closing No beverages were served near closing time. 6. Missing Basic Amenities No dental kit available; we were asked to purchase one. 7. Room Key Issues Key malfunctioned repeatedly despite multiple fixes. 8. Shuttle Mismanagement Asked to be ready at 2 PM; shuttle arrived at 2:20 PM. The travel agent was unhelpful and rude. This delay risked missing our flight. Overall, this experience was frustrating and not aligned with expected standards. I request a prompt response with corrective actions and appropriate compensation.

Está todo bien, solo es absurdo que te quieran cobrar 400 pesos por una toalla y al check out debes llevarlas al mostrador

An average hotel. Some show of age of the property, but generally clean and friendly staff. Lots of kids and nice pool area. Also the pool side pizza bar was excellent.