Overall Ratings & Reviews Hotel Ella

Everything was lovely

Always love staying at the Ella! Great location and the staff is wonderful!

Very cute hotel, beautiful rooms and nice pool. The bartender was awesome and we had a nice dinner and cocktails without having to leave the hotel. Would stay again if in Austin.

A very positive experience from checking to check out. The only drawback is having to pay for parking on the premises.

Good value for the price. Nice service staff.

No one at front desk when trying to check in? Out of the blue $45 valet only parking ,unless you could find somewhere on a street. Dirty sheets. Did not come replace after we asked. Came back to no sheets on bed. Transferred is to smaller room in middle of night. Dog next door.

It was a very nice stay. The front desk employees could be a little more friendly and attentive to guests.

Great stay Very close to everything we needed!

I liked the aesthetic of the hotel and rooms and most of the staff were pleasant. However, I found some things could have been improved upon. My room was the deluxe king room, and the TV cabinet was missing the sliding doors which looked sloppy. Also there was no closet, just an armoire with limited handing space which was hard to organize my things. The carpets also were musky smelling.When I arrived, there were plenty of dirty room service dishes outside of rooms, and they were not picked up for at least 2 days. I dined in the restaurant for dinner my first night, and the food and service were really good. However, I attempted to dine again twice for breakfast but did not enjoy those experiences. The waiter on one day seemed annoyed to be working, which made it uncomfortable. The next day, there was only a waitress on staff that seemed overwhelmed with only 3 tables. I was left for 30 minutes with the menu with no service which was a waste of time. Lastly, the elevator was broken for three days which could be inconvenient for those with mobility issues or when brining or removing luggage from the upper floors. I hope to return to Austin, but don't think I will come back to this hotel.

Beautiful old mansion remade as a hotel. The side building however lacks the same grandeur. Rooms show wear and limited in-room comforts like an ironing board are missed. The in-room dining is extremely limited. Lighter options and snacks would be a good idea. That said, the staff is extremely friendly and helpful. The young man tending bar in the lounge is especially charming and welcoming.

This is the second visit to Hotel Ella and it's been great each time. Love the history and character of the hotel and the staff are very helpful.

Overall our stay was O. K. The bed was very uncomfortable, our shower door leaked a lot. The room was too small, and the bathroom was like a closet

As always the staff was amazing! My first choice when staying in Austin

Beautiful place, friendly staff

Very friendly and professional staff. Clean and well maintained. My room’s coffee machine did not work , so the on-site manager came within 5 minutes and relocated to another room, a great one. A bit expensive since only valet parking is available but I will say the money is well spent. Five star overall.

Hotel Ella is a family mansion converted into a supposedly hotel. I don’t the conversion was complete or smart. Take for example the bathrooms for guest on the entry level. They are located outside the main house and remind me of campground bathrooms. There’s small elevator that 1 person can take otherwise you have use the stairs. The rooms need a total refresh, paint, new linens and drapes, storage in the bathroom because there is none, new electrical outlets that have USB slots and new carpet. There’s on site small bar with some food and a restaurant that was closed for private event on my visit. It looked nice. Redeeming qualities: fish tacos were excellent; the outdoor space and front porch are very nice. Staying in the auxiliary building not so nice. Location is great. Won’t stay until they do a serious and much need renovation.

Wonderful hotel, a 10 min walk from the conference centre. Cute pool and nice rooms.

Hotel staff poorly trained . Valet , waitstaff , check in desk . I never complain or write reviews . The maid was the nicest most competent person at the hotel . Hotel Ella is not worth the premium they charge .

I waited at the front desk for 10 minutes. Couldn’t find anyone, called their number and no answer. I walked to the back kitchen and someone said they would come check me in. I get to the room, scan the QR code and it wasn’t the correct menu. I text the info to pull my car around. The valet attendant was asleep in his car. I was shocked and disappointed.

My husband and son stayed here 2 weeks ago and had a great experience. I booked it for myself as I was helping my son move in to Austin. Daniel, the manager, was very nice upon checking in. He gave me his card and asked me to contact him if I had any issues. Daniel mentioned a wedding was happening the next day (Sunday) and that the main dining room would be closed. I asked if my son and I could have breakfast the next morning, he said the smaller dining room would be open. The next morning, at 8 am, the entire lobby and both dining rooms were crammed with wedding guests. I asked the very unfriendly receptionist if there was room for my son and I to eat, she said, only outside. Well, it was a very chilly morning. So we ate elsewhere. The night before, I had brought a bottle of wine to the room and had a glass, and placed it corked on the side with my personal items. After a long day of moving in, I returned to the hotel and the wine was gone. I called the front desk, another very unfriendly and unprofessional receptionist, and he said the cleaning service probably threw it away. I said, well it was with my personal belongings. I asked if he could bring one glass of wine to my room. He said he would have to reach out to management to ask. I didn't hear back for over an hour, so I called back down. He said the bartender was too busy with other guests but I could come get it myself. I have a foot condition and my foot was very swollen, and after another hour I