Hotel location was very convenient. However, the room is quiet noisy, emergency vehicles, and drunken people on the street. Dated room facilities, freeze not cold, hard to turn on the tap.

I came to London with my husband to do the London Marathon. We stayed for a total of 5 nights (through 3 separate bookings). The first 3 nights we booked for twin bed room and last 2 nights we paid for king bed room. Main good thing about the hotel is the location was very convenient for the marathon. I could walk back to hotel after the finish line and the hotel is right next to Charing Cross station which is where the train goes to Blackeath (start line). I have a few unpleasant experiences with the hotel itself: 1) service/ staff attitude - as I booked different room types, I ask them to switch me to king bed room on my 4th night. The staff said I have to stay in the twin room for 5 nights .. I refused, as I paid more to stay in the king bed room .. the staff who helped me checked in then said ok and asked us to pack our bags on 4th day so they can help us switch. On the 4th day we packed our bags as instructed and went to lobby, the staff said room will be ready around 3pm.. when we went back at 3pm, they said we are going back to the same room! We kept complaining and finally they gave us a king bed room… but why do I need to even fight for it?? I paid for it and I am entitled to the room I paid for! The rooms were very noisy… first 3 nights were full of loud drunken people on the street, 4-5 nights were garbage trucks, dumpsters noises fro 4am. On the day we checked out, the cleaning lady opened the door without knocking… Not Good

Great stay, lovely room and shower, love the little touches of snacks in the room as well as the usual tea and coffee. The hotel was so grand and service and food fantastic. We were there to celebrate the hotel’s 161 birthday on the 15 th May. We were offered bubbly and birthday cake. And had cupcakes delivered to our room to celebrate. Felt like a family atmosphere and we were part of it.

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This is the hotel you want to stay at in London! The front desk staff are amazing the bell man and concierge is just fabulous. The servers and housekeeping just know what to do! It’s a luxurious experience staying here with out the price tag of central London. This is my third stay and every time I just can’t say enough about the staff! You make the holiday! Thank you!!

Frukosten var toppen, men frukostpersonalen var ännu bättre!! Hon som serverade och hade ansvar för uterummet var verkligen serviceminded och toppen!

To say that the hotel is close to everything is almost true thus London is really big and no hotel can be close to everything. BUT the hotel chare building with a big tube underground station: Charing cross with lines Bakerloo and Northern line. Furthermore its just a few meters to another station: Embarkment, with the tubelines Circle and Districtlines. With all these lines you can almost go anywhere in London in a few minutes. So if you are looking for a hotel with close to everything this is the right spot! The room is really nice. A great big bed, and a big TV with a lot of channels. The bathroom is very clean with rain-shower. I also had a refrigerator in my premiumroom (but I dont know if all rooms have thisinventory). The staff was very welcoming. Always said Hello and smiled. Even the hotel ceaning staff was very nice. I was also very impressed that the concierge actually had a scale for my luggage. I just had breakfast one time (due to early morning plans) and its good, but not great. But I guess its really good with english standards but Im not sure I would pay extra since there are a lot of other opportunities to eat breakfast in London. But overall this is a really great hotel and I will stay there again next time in London!

Fint hotel værelse, kommer gerne igen, ligger meget centralt, vi havde en god ferie

I recently stayed at the The Clermont Charing Cross London and honestly couldn’t have asked for a better experience. From the moment we arrived, the staff were absolutely exceptional — warm, professional, and always attentive to anything we needed. Nothing ever felt like too much trouble, and their genuine friendliness made the whole stay feel special. The hotel itself is beautiful, comfortable, and maintained to such a high standard. Every detail feels thoughtfully done, creating a really relaxing and welcoming atmosphere throughout. One of the best things about the hotel is its brilliant location in London. It’s perfectly placed for theatres, shopping, restaurants, sightseeing — really anything you could want to do while visiting the city. Being so central made getting around incredibly easy and added so much to the overall experience. I’d highly recommend The Clermont Charing Cross to anyone looking for a fantastic stay in London with outstanding service and an unbeatable location. Also thank you for the amazing upgrade to a studio room and the birthday cake on arrival .

Great location in an historic part of London. Walk to everything from the hotel or catch the tube which is underneath the hotel

The hotel uses air fresheners during room cleaning and throughout the lobby area. When we entered the room the smell was so strong we couldn't even stay in the room.

Breakfast buffet was wonderful, great location, attentive staff. This is my 2nd stay and I’ll certainly be back!

Great central location. Staff were excellent- very pleasant and helpful and rooms are clean and comfortable. Difficult layout in terms of getting to rooms via combinations of bridge and stairs and lifts.

Beautiful hotel and very centrally located!

The staff were very friendly and eager to help! The rooms were meticulously clean and comfortable.

Everything was great!

Clean room

Vi var 6 personer i sällskapet, alla var mycket nöjda. Mycket bra läge, centralt. Frukosten var fantastiskt samma var personalen vid frukosten.

Amazing experience The rooms are pretty old but ver well maintained

Studio room was spacious overlooking front entrance. Great view, Dining room beautiful and food excellent. Would definitely book again.