好位置 好員工

非常棒的體驗，窗外的無限美景、空間感、舒適性，回到中古世紀的歷史感！

This is my first time to comment a hotel. Honestly, the location is very nice. I book 2 rooms and stayed 4 nights in this hotel. One of the bed room doesn’t have exhaust fan in the bathroom and toilet, and the door of the bathroom is out of shape, we can’t close the door. Our bedroom is on the ground floor, the windows are close to the street, it was very noisy at the midnight. It was rainy when we checked out, there is no roof between our rooms and the lobby. I ask the reception to get an umbrella to assist us to carry the luggages to the lobby. But the staff told me they don’t have umbrella and no people assist me to carry the luggages to the lobby. Finally, I took care two old people, and took 4 big luggages to the lobby in the rain. In addition, I can’t accept that there is no seat in the lobby. We stood over 15 minutes wait for a taxi in the lobby, there were about 5 staffs in the lobby, but no people assisted with us, I felt so embarrassed.

地點好 飯店服務很好 整體舒適度非常好

我跟我太太都十分的滿意，住宿環境很安靜，地點也距離個景點都很方便，下次仍然會選擇這家飯店。

Overall a very pleasant stay !!

Loved this hôtel, Nice rooms, awesome location

Beautiful, awesome location, unique history and overall awesome hotel.

관광을 위한 최적의 위치 친절한 직원들 깔끔한 객실 체크아웃후 분실물 후속처리까지 프라하 여행을 최고의 추억이 되도록 만들어준 호텔

Nice hotel , I recommend it

Great place

view of the river is beautiful , the courtyard is pretty nice. the building has so much character. very nice and helpful staff

Overall, this is a very good hotel that is in a central position - perfect for wandering around Prague. Being so close to the centre means that you can return to your room easily and makes the whole trip very walkable. The hotel is clean and has history. The staff are genuinely helpful, always greeting you as you arrive or leave and they will try their best to satisfy your requests. I cannot fault them. Equally, the cleaning staff do an amazing job and do not miss any details, for example, refilling the minibar and replenishing the towels. If I was to fault one thing, it would be the breakfast. Again, the staff in the restaurant can do no wrong, but I felt the food selection and quality was below average, often with long wait time if you order from the menu (included). Being so close to the centre, I would suggest finding food elsewhere. However, overall, a very good stay.

Didn’t like the height of the tub. Difficult getting in & out of

The hotel was fabulous. Terrific staff. We paid extra for a view of the Charles Bridge and Prague Castle however being only on the second floor and the trees in bloom that upgrade was pointless. I had two major complaints. One was the breakfast and the other was the pick up driver service the hotel website recommends. 1st, the wait staff was great but the food being served in the chaffing dishes was cold. Almost like it they had been forgotten to be turned on. The one morning the scrambled eggs were placed out almost like they had been forgotten to be cooked. They were the consistency of soup. The wait staff immediately corrected the issue once they were notified and almost looked angry as if they were dealing with an amateur chef. For a five star hotel it was extremely unimpressive. Enough for us to not want to try dinner there, especially at the price you would be paying, which if the food is good, wouldn't never be an issue. 2nd, the company Welcome Pickups, the hotel website's recommended drivers, stood us up at the train station but then proceeded to say we were a no show 30 minutes after the fact. I called Welcome Pickups and their customer service issued me a full refund. Still, I had to hang around half an hour not knowing what was going on and then finally call an Uber which I should have just done in the first place. When we told the concierge at the hotel he said they have numerous problems with the site but have no control over who head office chooses.

Everyone was very nice and helpful. The property is beautiful. The only issue was that I could hear every word from the next door.

Escepcional. Inmejorable ubicación en un edificio histórico, habitaciones amplias, limpio y personal encantador

A localização é note 10000 a propriedade é linda por fora, funcionários presentes Mas é preciso ficar atento pois se te oferecem quartos no térreo, não te avisam e eles não tem ar condicionado! No verão a cidade fica bem quente e é impossível dormir Tivemos que as 23 horas quando chegamos ao hotel e tomamos conhecimento disso pedir providências e o suporte via chat no hotéis.com foi excelente e resolveu na hora Nós ofereceram então um quarto no sótão com vitros pivotante sou seja sem janela mas esses tinha ar condicionado ; ficava a três lances de escada O hotel na parte externa tem muuuitas teias de aranhas com aranha de uns 15 cm, e são muitas acho que o hotel poderia cuidar disso melhor Mas me hospedaria novamente dada a localização perfeita

Perfect central location, large rooms, friendly staff

Close to everything