新宿最好的酒店。我肯定会再次入住。

我在东京新宿The Knot酒店度过了非常愉快的时光。早餐美味可口，员工服务也堪称一流——热情、专业且乐于助人。酒店距离新宿站步行约15分钟，距离东京都厅也很近。夜晚这里十分安静，是休憩放松的理想之选。酒店略有坡度，因此对于老年客人来说，乘坐出租车可能更为方便。强烈推荐——我下次还会选择入住！

非常喜欢这个地方。地理位置优越，房间舒适干净。

我入住酒店期间生病了，请酒店工作人员帮忙安排去医院，但他们只给了我一家医院的名字，并没有帮我联系医院。我只好自己去了医院，却找不到医生，因为医院工作人员不会说英语。而且医院离我家很远，很不方便。床和枕头都太硬，根本睡不着。

我们只住了一晚就去滑雪了。酒店员工非常友好热情，办理入住和退房手续都很顺利。他们帮我们安全寄存了行李，并提供了后续行程的建议。自助早餐很棒，酒店自营的面包房也很美味。酒店对面就是一个宁静的公园，我们在上午游览之后，坐在公园里享用了午餐。我们的房间虽小但实用，浴室也如预期般小巧，但干净实用。窗户可以打开，配合房间的暖气/空调，我们可以调节室温。我们觉得床很硬但很舒服，枕头也很棒。如果您计划搭乘每天一班直达白马的新宿列车，酒店位置非常便利。乘坐直达白马的雪地巴士也相对方便。

房间温馨舒适，设施齐全。酒店附近就有公交车站，可以直达新宿站和涩谷。我们出行主要都乘坐酒店附近的公交车。

Comfort and strategic hotel, only 1 km from Shinjuku station, using a pin code to open the door.

Room comfy but some time glass in room no cleaning, breakfast delicious, Bakery & Pastry top taste .

The hotel is awesome. Clean and well organised. I stayed here for 3 days with Mom and Sist,and it such a wonderfull experience. The bus station is 3 mins walk distance and the shinjuku station is only 15 mins walk. Easy accsess.

Hotelnya bagus dan bersih, sesuai ekspektasi. Cuma sayangnya jalan ke subway station rada jauh sedikit, dan hotel tidak menyediakan shuttle bus untuk ke stasiun terdekat.

Location is very far from train station, and I was informed that the hotel will profide free shuttle bus from station however there is no such service availabe. The wall is very thin, I can hear noises from the next room.

This hotel is clean. Near subway around 5 walk. Not too crowded. This is my second trip to stay in this hotel

I stay only 1 night, have a good chinese food restaurant next to the hotel, the hotel was clean & the staffs were nice. But the location quite far from Shinjuku station if you wanna walk and bring big luggage, better you take taxi from Shinjuku Station.

I had the most pleasant stay here. Really love the interior design especially the lobby area, cafe, and lounge. The location near to bus station and still possible to walk to the train station. Definitely will come back again if I stay in Shinjuku :)

Very compact, cozy, clean.. Simple and minimalist design.. Love it.

Very good for family! The hotel’s amenity was also excellent and the front desk person is very friendly and fluent English. The interior design is very mininalist and stylist!

Nice place, good location, near from station, city park and great ambience.

Many bad experiences: 1. Front office staff does not understand vouchers. I tried to explain, the staff won’t listen. We end up spending 1 hour for check in. 2. Breakfast buffet greeter is a black man who spends more time sweet talking and chatting with caucasian guests. The restaurant is full, and he just took our breakfast vouchers and ask us to find our own table. This happened 5 mornings. 3. One morning, we have been assigned a table, put our tab on the table, but when we got back with our food, our tables were occupied by a white guy, our table tab were push aside. And the black buffet greeter didn’t care. He just asked us to find another table in the fully occupied breakfast place. So, we have to stand with plates on our hands looking for a place to sit by ourselves. 4. Check out time is 10:00AM. We stay in this hotel for 8 nights. When we asked for a later check out time, very politely and with smiles in our face. The front office staff, a Japanese guy, was very rude. He show us a piece of paper with the hotel’s policy on it. And said sternly like a jail warden “Read, this is our policy, it’s written in here” Never ever book this hotel. Some of their staffs are very rude.

Unpleasant things happening to us: - When we check out, the front office staff would not get us a taxi. She said, if we want a taxi, we should have told them at least a day before 🤔??? - No japanese food at breakfast buffet. When I ask, the black buffet staff said “the boss decided we do not serve japanese food. If you want japanese foods, there are plenty out there”. What an impolite staff☹️. However, all the Japanese buffet staffs, eventhough they do not speak english, are very good, efficient & polite. - Check out time is strict 10:00AM. Not later!!!!! When we ask for late check out, the front office staff, rudely show us the written hotel policy: check out at 10:00, it’s written there!!!!!!!😨😨 - We have the deluxe rooms, however, our windows facing the windows of the next door building, which is an office. Even in the morning, dressing and make up should be done with closed windows. Very disappointing. The Knot hotel shinjuku is far from the high scores.

Staf hotelnya sigap dalam membantu keperluan, proses check-in dan check-outnya sangat murah. Kamarnya bersih tapi cukup kecil.