I was assigned a room next to the elevators. Have much noise during the day inside room. Decent toiletries and high quality towels. I like hotel lobby and the rest area given guest to have self serviced coffee and tea. Good location to access to popular street and cafe. Attentive valet service. One thing to complain is overcharging me wine vending machine. Appealed to the front desk. Yet to wait for refund.

Excellent property with very professional and friendly staff. Top of the line location.. close to all that old Quebec has to offer.

We had a river view room, but other than that the room was ordinary, not superior plus as advertised when I booked. The hot water went too hot quickly I almost burned myself twice. The closet had no door, the a/c sounded like a plane was passing overhead, you had to get up from the bed to turn off the lights over the bed and break your arm to turn off the reading lights whose switch was behind the headboard. The coffee machine and tea were a nice touch, but you had to go to another floor to get water. The lobby was nice and cozy, as well as the coffee lounge and snacks. Also, one of the elevators was not working, so had to wait a bit during busy times. The location was convenient and the porter and front desk were helpful.

Room was very clean!! Staff was very helpful and accommodating

Comfortable room, decent gym and coffee bar.

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Great staff and wonderful rooms

We enjoyed our stay. The hotel is beautiful with a lot of charm and character, beds are comfortable, the staff is amazing, conveniently located with a short walking distance to all the sites, shopping, restaurants (the Italian restaurant at the hotel is very good), quiet, and very clean. There are various teas, coffee, filter water, and hot chocolate for the guests. We honestly did not want to leave and will certainly be back.

Excellent séjour

Great hotel and location :)

Beautiful property! Lovely room, comfortable bed, adorable shower. Great location:) Restaurant Il Matto is an 7.5/10. Pizza was yummy :)

Hôtel boutique chaleureux au cœur du vieux Québec. Chambre très confortable et le resto de l’hôtel Matto est un plus. Très bonne table à prix raisonnable. Belle expérience… à répéter.

Clean hotel, pretty lobby, nice beds, good blackout curtains.

Excellent customer service

clean room

Spacious rooms, nice design. Very walkable

excellent hotel in every way

Hôtel très confortable et super

Clean room and good customer support

Great location, clean room, lovely boutique hotel