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I get that it is an historic hotel but this hotel just looks tired. The carpet on the stairs is heavily soiled and ripped, the furniture in the lobby is old and worn out. The staff is indifferent at best. Wyndham offers some good hotels but it needs to take a close look at this one.

The hotel is historic and quaint. It is in a perfect area. Right on the main thoroughfare and next to the locks. You can watch the freighters come in and walk down to the viewing platform. Plenty of shops and restaurants in the area. The town does shut down early on the American side. The hotel bathroom is very dated and needs updating badly. The room was very comfortable and quiet. You are right next to the bridge to Canada.

Hotel was nice and clean staff were friendly.

parking ok.

Many good restaurants close by. Nice location for the visiting the locks.

Great location, clean and comfortable. The hotel is dated but still clean and functional. Right next to Soo locks, location is great.

This is a great old hotel with friendly responsive staff that could use some investment. I also miss the restaurant but there is good walking and other options

Nice hotel, it does NOT have a continental breakfast, it has some pre-packaged pastries - worthless. Coffee was cold at 7AM. Internet was flakey which messed with the TVs as well since they would keep disconnecting or running slow. Had to hard reboot TVs a couple of times to reset them to connect to the network properly. Parking lot has steep angle, they need a dedicated loading/unloading area. The bed was super high, almost needed a step stool. The place was very clean and nice overall. Not a lot of good options in that area so would possibly stay there again despite the issues.

I found the rooms unfriendly, sterile and small. The staff unfriendly. The continental breakfast a joke, limited at best. The staff was unfriendly and uninterested. 3 night stay and the second day the bed was not made, there was barely any toilet paper left and no refill available. Parking was fine. Holiday had a better offering

My room was super clean and when Inturned in the hot water in either the sink or shower it was hot almost immediately, didnt have to wait for the hot water to get there.

The staff were hard to locate and had to wait several minutes for someone at the front desk. They charge for a late check out.

The hotel is very nice. The location is great. It’s downtown close to shops, restaurants, and the Soo Lock Park is right across the street. My only complaints are the beds are hard and I prefer a soft mattress, there were no wash clothes and only one hand towel. Maybe that’s thing now, not sure, but I like a wash cloth to shower with. 😀I also loved that the windows opened so I could hear the ships going through the locks.

Close and free parking. Next to Soo Locks.

Location is perfect for what I want to do

Great stay

There was a used towel hanging behind the bathroom door.

Enjoyed the fact it is right next to the locks.

We would really like to see their restaurants reopen. We always enjoyed eating there. Also would like to see more handicap parking. 2 spots are not sufficient for an aging population. On the whole, we love this place and will be returning. Thank you.

Hotel solid two star. Dont expect anything real nice. Close to Soo locks is the best thing it had going for it. It is SSM so not a lot of nice choices.