Overall not bad. The hotel itself is old and in need of some tlc. We reported some minor maintenance issues at check out. The breakfast food was okay, your usual fried breakfast, cereal, yoghurt and on Sunday morning there was croissants. The entertainment was however surprisingly impressive, each night from 6-late there was bingo, quiz, children's entertainment and live artists. There are several bars within the hotel so you can choose to sit in the lively area or in a quieter space. The views from this hotel are spectacular (for Scarborough). You can sit out on the terrace with a drink and watch the sun set if you choose. The rooms were generally clean, no complaints, I've stayed in worse. There's no Aircon but each room has a fan and the windows open. I mostly love that this hotel is dog friendly, we usually opt for a caravan so our dog can join us so this was a nice change, however dogs aren't allowed in the restaurant but there is a secure green out front for toileting. The location is excellent pub, beaches, shops and restaurants on the doorstep. Staff were friendly and helpful always.

We booked late and knew the reviews weren’t great, but the stay was far worse than expected. Check in involved long queues, and when we finally got to our rooms, the rooms were doubles but should have been twins. Housekeeping couldn’t be reached and left a message as instructed, and when we returned later that evening, nothing had been changed. One room also had a strong drain smell. Reception told us housekeeping had finished at 3pm and that the hotel was fully booked, so no room move was possible. Their only “solution” was to spray a strong lemon scent, which didn’t fix the problem. The next day we were told the rooms would be changed to twins, but again, nothing happened. Breakfast was cold, so we cancelled breakfast for the following day. When we complained to the manager, we were told no refund or compensation could be given and that only the main manager could deal with it. The main manager wasn’t available the next morning, and we were told our breakfast refund would go through Expedia. Four days later when I contacted the hotel that we have not received the refund, we were informed it could take up to 21 days to receive the refund for the breakfast. Overall, the service, communication, and room standards were extremely poor.

Despite the reputation of this hotel I could not fault it. Everything was clean, my room huge, staff helpful, breakfast generous. The building and views from it are magnificent. Anyone concerned about it housing hoards of illegal immigrants ?? There are none there.

Firstly I would like to say the room was as described and there I have no complaints and feel it fair to say this. On arrival all was fine then I went out for a while to come back and find the lift out of order so I asked staff how to access my room and I was directed to a door that my keycard wouldn't open so the lady opened the door and directed me through the door after searching for 10 mins I found my room beating in mind I have my partner with me who has an injured foot. After getting changed we then ventured back out for food and on our return the lift was still broken to the lower floors so we used the stairs to exit. On our return we asked if we could be let through the door again to which we were told we shouldn't go through there as these are service corridors and not accessable to guests and the said member of staff should not have let us in in the first place, we were then directed to another lift to go up stairs to get down and because of this we made the decision not to stay at the hotel and took the 2hr drive home instead and we were very disappointed with the conclusion to our visit to the grand and will not be visiting again

Clean room, nice staff lovely views and breakfast

It is what it is. An old building and old rooms but they are trying their best. Reception staff were really helpful. Breakfast was ok. Eggs great, bacon ok but god knows how sausages are cooked without any browning on the skin. The main areas are very grand and theres a good feel to the place. Location is great. Seagulls are quite horrendous on sills of rooms so take earplugs or you'll be up literally, up with the birds.

Though room was small it was clean and comfortable, staff were cheerful and helpful, hotel in need of some tlc but for the price can't complain and shops,pubs and seafront nearby.

Fabulous location and once you get past the dated decor, this hotel has a lot going for it. Yes it’s not perfect but it has a certain charm and I’ll always book to stay here. Gorgeous beach views in certain rooms and the staff we came across were very friendly. You get what you pay for but we love it. Can’t be beaten on ease of access to the beach and sea front.

Check in time was longer than we would expected even after the rush hour time.

It is very dated hotel , staff are nice rooms are old and smells

Little thing like bed side table lampshade was broken curtains wouldn’t close properly shower head would not stay put but saying that the staff were very friendly

Where shall I start, well for beginners I end up on a room that is 3 floors down, floor -3 I have been around the World and stayed in dozens of Hotels from 2 stars to 4 stars but this is the first time I stayed in a Hotel that offers rooms without windows and ventilation 3 floors down from the Ground floor. The room was smelly and dirty, I give a rate of - 3 stars to this Hotel my experience was overall horrible and horrendous.

After waiting half an hour in the queue we were allocated 2033, floor -2 (the basement). The smell of damp was only made less important than the stench from the drains. The carpet hadn't been vacuumed, the bed had bits of dirt on it. The bed was also at right angles to the headboard because the room wasn't big enough to turn the right way round. We went back to reception where by now the queue was one and a half hour long. I asked to see a Manager. We said the room wasn't habitable, no other rooms were available, we were told no refund was possible so we checked out. We drove round for two hours trying to find somewhere else to stay, we eventually found somewhere, albeit at double the price of the Grand. All in all a disgusting experience.

Shower did not work properly and told staff but nothing happened. Won't be staying again

I didn't like anything about it .The booking in is poor getting to the room was terrible, especially with the lifts not working. The corridors had had dirty bedding just thrown in the corridor. I wasn't aware that the standard room didn't have windows this needs to be made clearer because when I booked the room it showed me one with a window. In the box room that we were given it was too hot with no air-conditioning on. It was like a sauna. Then the mattress was disgusting with a cheap mattress topper on, that was not fit for purpose. In the corridor between my room and the stairs there was about ten paint tins and a big cardboard box just left there. If there was a fire we wouldn't have been able to get out as it was that close to the door and stairs. As for a fire distinguisher I couldn't see one. At this point I went back to the reception and handed my keycards back in. The health and safty of this hotel is a disaster waiting to happen and needs to be reviewed.

Rooms very out dated cracks to ceiling no bath mat no toilet roll Window didn't open But for last min booking was okay Would I stay again Im not 100% as stayed in better accommodation

Hotel is long past demolition - decor is falling to bits - rooms stinking damp - seagulls nesting on window cills outside rooms so no sleep - room with a window looking out into other rooms and a deleted flat roof covered in rubbish . Not a good place .

View from room was the only good thing. Very long permanent queue for check in. Very loud music until 23:30 for all 1st floor rooms. Loud people on terrace outside until 1am. Loud floorboards of room above so we could only sleep when they did. Curtain difficult to move and only just covers the window. No toilet roll holder. No towel rails. Only 2 pillows and one robe in a room for 2. Only one plug socket. 3 check in desks for >400 rooms is nowhere near sufficient.

Worth the money..tidy room..beach view bonus..Will book again...

Clean place, room was a family room with sea view highly recommended, very large room, fab for kids. Staff very polite professional staff. This hotel was very good value for the money, quite impress overall, for price good value. Evening enterainment for all the family including the children they loved it. Breakfast was very basic but overall a great stay. 5*