Overall Ratings & Reviews Grand Burstin Hotel Folkestone

Had a lovely stay over Easter weekend. The entertainment was good and staff very friendly. Rooms were clean. Unfortunately, one lift was out of action so it took a while to and from our room.

Great location, great staff. Great value

Its a lovely place to get a brake at far prises. Stuff friendly.

As above

As I am down at Burstin regularly I am very familiar with this hotel and know what to expect and if any different I am more than happy to make any requests to Reception who are very helpful and deal with any problems rapidly and effectively

No complaints

Good stay

Stay was fine. No complaints

Happy with the stay

They have a gym room and swimming pool. They also got breakfast and dinner buffets and individual dishes to be ordered. They have a bar area serving sandwiches and cakes with tea and coffee in daytime after 11am. They are highly recommended for families with kids and elderly.

The bathroom layout wasn’t very user friendly. The bin nowhere near the toilet and the toilet paper around a corner. There wasn’t towels for two despite being a double room and no mat for the floor. There were stains on the wall of the bathroom also.

We arrived at midnight with my elderly parents and there room was one side of the hotel and our the other side it looks like a prison in side with block A and block B ataff not very helpful would not recommend to anyone not the cleanest hotel wirk in laying carpets in the day time taking up the lifts my mum and dad where told they could not sit in reception to wait for me and my wife to come down and my dad told them where to go and they are not every good on there feet so they just told the staff they wernt moving till i got there but they weren't very happy about it

Did contact property regarding wanting a bigger bath and hand rails to help getting in and out of bath .also didnt get room booked .ended up with another room with a 2nd bed .heater kept going off .

Noisy

Noisy

Noisy

Noisy

Noise

Good view of the beach, great to have reliable lifts and my wife able to drive her mobility scooter right into the room. The staff were really helpful

Staff were very helpful providing missing towels at the reception desk