The room at first night was small and there’s serious problem with the shower, the sewer was clogged and water flowed over all over the room all the way to the downstairs, we had to request to change to another room. Swimming pool at rooftop was not well maintained so the water looks not clean.

A great location, the pool was excellent for the hot days, it was very cool and refreshing! I highly recommend booking through the hotel directly and know which room you’re getting. Our room didn’t have a window that opened and was very small and dark.

Location was great!

Really enjoyed our stay and staff was excellent, you couldn’t ask for a better location. Only issue we had was mattresses were to firm for our liking other than that great place.

We have gone to casa Dona Susana for over 25 years. Best little hotel in PV

The room was comfortable and the bed and shower were good. AC was excellent and quiet compared to other places. Beautiful pool and patio area. Some slight amenities issues such as a broken light in the bathroom and slow drainage in the shower. I would get a junior suite next time. There is no coffee maker or kettle in the standard room and free coffee and hot water in the lobby ends at 10 am. Staff tried to accommodate but it was not the best situation. Also you only get 2 bottles of water when you get housekeeping. Maybe need filtered water canisters. Location was great. Less than 2 blocks from the beach. The room was quiet at night. You get access to the beach club at Los Arcos which was easy to use. Umbrella, towels and chairs set up for you. I had access to the buffet for breakfast at Los Arcos. Good service, decent food and lovely location. I would have liked more non-meat choices at the buffet in the hot food area and additional salad choices. The porridge was essentially milk with a bit of porridge bits here and there. The on demand items like omelettes, quesadillas and hotcakes were excellent. Ate dinner there a few times. Very good food. Entertainment each night at the restaurant which was quite good and varied including musicians, dancers and singers. One time there was breakfast entertainment. The guitarist was amazing. Overall a great place. I would stay again. One of the nicer places I stayed at during the two months in Puerto Vallarta.

Todo está muy cerca

Yes had a great stay have stayed here before and will stay again

Location was great

Good parnership with other hotels around it, including in front of the beach

Avoid this place if you can. My room was noisy, very dark and had a terrible chemical smell. No bedside lamps, only extremely bright ceiling lights. No visitors allowed. There’s a small pool on the roof but all the chairs were constantly claimed, even on a weekday. Some staff members were friendly. Location was good.

Nice and quiet place. Perfect location. Rooftop terrace very nice. Standard room very small, in need for renovational and with little space for clothes. Pool water a little too warm.

Beautiful

Excelente ubicación y atencion . La habitacion en buen estado y limpia . Alberca y desyuno bufet incluido en mi reserva muy bueno.

Unfortunately there was a problem with the room. The hotel arranged a room at a sister hotel close by. The room was by far below the price we paid for with many short comings. Very disappointed.

We enjoyed our stay there. Pool was great snd location is wonderful

Fantastic hotel for the price - the all-inclusive option was a nice plus as well.

Poor quality hotel

Great location. Surprisingly quiet at night.

Always a pleasant experience. The courteous staff offered us an early check in without us even asking.