The room at first night was small and there’s serious problem with the shower, the sewer was clogged and water flowed over all over the room all the way to the downstairs, we had to request to change to another room. Swimming pool at rooftop was not well maintained so the water looks not clean.

Casa Dona Susana was very clean with comfortable beds, bedding and towels. Has a quaint Mexican charm to it, and would highly recommend. The only annoying part of the stay was a constant chirping coming from the lobby portion of the hotel. When inquiring about it, they said it had to do with a temperature sensor. Hopefully this’ll be fixed soon so others can enjoy a quite stay.

Friendly staff. Great location to shopping,dinning easy walking to malecon

Muy buen hotel y seguro, es muy limpio, está ubicado cerca del malecón donde hay muchos restaurantes cerca, todo muy accesible, el personal es muy amable y respetuoso. 100% recomendable

Where do I start. No bar, no restaurant. No parking for my rent a car in the hotel. I bought all inclusive but the bar is two blocks away, it closes at 10:30pm. The TV didn’t work. This was the first Hotel I have ever stayed. The staff was rude.

Deberían de trabajar la comunicación con los empleados ya que cuando uno quería hacer uso de las instalaciones aunque solo era ir al baño no nos dejaban acceder por qué dicen que es aparte del hotel , cuando se supone que lo incluye , los empleados muy despotas

El cobro en dólares lo elevan y no lo hacen como en sus políticas que dice que lo toman como en BANCO DE MÉXICO,

Great location, access to all 3 sister hotel amenities. Awesome staff!

Pros: Location, quiet and close to the sister hotels and restaurants and amenities in Zona Romantica Cons, humidity in the room, regular room felt claustrophobic, (make sure you stay on a room with a balcony) no pool the week we were there, but access to the Los Arcos all inclusive and Arcos condos pools overall 3 stars, the staff was nice

Excellent staff service

Absolutely perfect! Property, location, comfort, cleanliness and especially the attentive staff Alexander, Joel and the rest of the team. Boutique hotel but with the percs of being sister hotel to beach resort Los Arcos. We will absolutely stay there again next trip!

Genial

El espacio solo adultos muy tranquilo y

El personal muy amable y atento

Todo muy bien

Excelente

The staff of Casa Dona Susana are the best!! You can trust that they will take great care of your stay with kindness and responsibility. I left my phone behind and I was at the airport scared and worried that I would not have it going back home. With just one call to the hotel they were able to retrieve my phone and send it to me via taxi to the airport. They did me a great service and will forever be grateful for that.

Love, love the Mexican Authentic Decor

The staff was wonderful. The property was one small block off the beach. The rooftop pool had a great view. We would stay there again.

Primera vez que me toca el bar nuevo de la terraza y me estuvieron preparando las bebidas con buena calidad. Los dogos igual muy ricos. Si buscas relajación total es 💯 seguro que lo obtendrás en este hotel.