The staff were very helpful and gave us a room on the ground floor at our request. The room on the 4th floor was too hot. Breakfast was very good.

Staff on arrival were very welcoming, we were treated to a surprise complimentary room upgrade which was lovely. Booked a table for dinner and given a drinks voucher and the table was laid nicely as it was our anniversary. However, 1 of the waiters who bought our drinks was quite rude and you could tell he didn't want to be there. He took our drinks voucher but didn't remove it from the bill (luckily I checked before paying) the food service was very slow and there were some mix up with the allergy matrix, however I will give credit to the chef/team as they checked all the food before and advised what I could & couldn't eat. The food however was really nice! Breakfast the following morning was a bit disappointing and there wasn't much for gluten free on cold buffet, however they did cook fresh hot food and had gf bread/toast too. Breakfast on our last morning took forever to be seated, noone came so we sat ourselves and then had to find someone to ask for gluten free. The rooms don't have Aircon and it was warm, especially overnight, though there was a small fan provided.

Lovely location. Very quiet and lovely grounds

We celebrated our Golden Wedding here so we could be near our close family in Bristol. At check-in we were given a Privilege Room which was very well equipped and comfortable. Breakfast every day was excellent - served as a buffet but fresh ingredients regularly supplied. We had a dinner for two and a family lunch both of which were excellent with freshly cooked ingredients and the ability to deal with special diets. The building itself is extremely spacious and capable of hosting large events. There were several events taking place during our stay - a Prom, a Wedding, a Birthday Party. The hotel staff were able to deal with the large gatherings and also take care of our requirements. This is the kind of hotel that had its heyday in the 1980s and though it has obviously been refurbished since there were signs of parts of the building needing ongoing maintenance. This is not surprising for a building on this scale and it not detract from our stay. But we like the kind of places that concentrate on comfort and service and all in all we were delighted with our Golden Wedding celebration. Thanks to all the staff.

The staff are very helpful and views from hotel are lovely Rooms are tired but acceptable Lovely place to stay to get away

The hotel is nicely situated but starting to look a little tired. Paintwork is tired, discoloured and scuffed in places and colour scheme could do with updating. Having said that, the staff are extremely good, and check in and booking were excellent. The weather was very hot, so someone had opened the window and put a fan on. We were also allocated a room well away from the wedding celebrations which was thoughtful. No lift, no air con. Both would be good and appropriate and raise the standard. I was impressed that despite a wedding and a coach tour, our dinner was very fresh and tasty and served quickly.

Large comfortable room,easy parking,good food and great location.

Set in beautiful grounds, good hearty breakfast clean bedding and towels. Hotel is a lovely old place and would benefit from a slight redecorate. Carpets need to be cleaned at the edges if this was done then 5 star from me. I will stay again next time I am in the area. Good night's sleep on very comfy beds

Very outdated hotel. Rooms were sweltering, no sockets next to bed, old over bath showers about 5'8 above the bath so needed to crouch to wash hair. Staff were kind but a bit clueless. Breakfast was good 2nd day but dry and overcooked 1st day. Eggs were awful both days. Lots of love needed in order to make this worth £125 a night.

Really good breakfast, decent location and price.

I stayed for a day and the hotel and the surroundings are very nice. At Reception Mohammad was very helpful and managed to change my room to a single bed rather than twin. The hotel lobby area is nicely decorated and relaxing. Overall in view of the Old Manor house building there are certain things that could help improve it further like relaying New carpets in the rooms and hallway. There was good menu choice for local food at the restaurant. I would think about rebooking as well.

The staff were very friendly and helpful and my meal at dinner was nice. Unfortunately the ceiling lights and lamp in my room did not work, so I had to rely on the one by the door. The decor needs a bit of TLC and the rooms are not well soundproofed so I could clearly hear the person upstairs walking and even turning in bed. I was also put in a room that adjoined with another which the staff did go to efforts to reassure and demonstrate that you could not access the room from the other side, however as a woman travelling alone, it wasn’t a preferable set up for me.

Wir waren zu Dritt (meine Frau und Sohn) auf einem Roadtrip in Südengland und hatten uns abends spontan entschieden ein Hotel zu suchen. Prompt fanden wir besagtes Hotel welches auf den Bilder sehr schön und passend für uns dargestellt war. Also hatten wir das Hotel fix gebucht, da wir ja sowieso 1 Stunde später dort waren. Schon bei der Anfahrt ist uns die wirklich schlechte Zufahrt zum Hotel aufgefallen (Schlaglöcher, brüchiger Teer, etc.). Wir waren schon etwas frustriert. An der Rezeption wurden wir freundlich empfangen. Beim gang durch das Hotel bist zum Zimmer ist uns aufgefallen, dass das Hotel insgesamt stark abgewohnt ist und starke Gebrauchsspuren vorhanden sind. Im Zimmer angekommen, machten wir Umkehr und verlangten nach einem neuen Zimmer, da es stark nach Zigarettenrauch roch (Nichtraucherzimmer). Das nächste Zimmer war solala. Als Klima diente ein aufgestellter Ventilator. Das Inventar stark abgewohnt. Hinter dem WC und am Fenster Schimmel. Eine einzige Katastrophe. Am nächsten Morgen das Frühstück haben wir nicht wirklich genommen, uns war der Appetit allein beim Anblick vergangen. Fazit: Dieses Hotel meiden, absolut nicht zu empfehlen.

We came to Mercure Bristol North for one night . The staff were very friendly and welcoming as soon as we walked in. The room was clean and comfortable and a very reasonable cost. We only had a light breakfast as we were booked for lunch with friends on our way home but all looked fresh and filling. Location wise, it’s within a few miles from M4, so convenient.

Amazing and peaceful place. Staff very friendly and helpful. We had an awesome stay. We liked it very much. Highly recommended

A lovely hotel ,a bit out of the way though, same guy was jumping between bar and reception so service was a bit slow

The hotel is in a beautiful location, the staff are very helpful and friendly, but the hotel is let down a bit by needing to be renovated in places. The dinner and breakfast were great. Our original “superior” room was large, but very tired. The radiator was stuck on, and it was a really hot day. The reception staff promptly moved us to what was actually a better more modern room and thoughtfully compensated us. The hotel could be a very classy venue if the hotel management invested more in the decor and upkeep of the place.

We stayed in room 309 which was lovely. The bed was very comfy and huge! The bathroom was clean and well stocked with the little extras that make a difference (shower cap, comb, shaving kit, toothbrush, sewing kit). We had a meal in the restaurant and Hannah looked after us well, very friendly and helpful. Overall the staff were excellent and we would stay again.

Beautiful manor house style building in vast and lush parkland. Rather tired in parts but still has that stately feel about it - especially the sitting/lounge area. Winding drive up to parking and reception rather potholed. Good breakfast variety and freshness. Very pleasant and helpful staff. Big rooms but en suite rather dated. That said it was a comfortable and enjoyable stay.

So i spoke to the management because the privilege room pictures you guys had up are completely different from the actual rooms