We stayed in a junior suite. The whole layout of this suite is strange, just like an old residential bedroom adding with a toilet and living room but doesn’t match the overall style / design at all. The water supply of the basin tub is totally out of control (bathtub was ok) either crazy hot or freezing cold, one way or other!!! The hotel seems to be very “environmental friendly” where the supplies for the bathroom is extremely controlled, for example, only 1 small bottle of liquid soap for a day and we have to take good care of the consumption; Hotel staffs are friendly but not professional enough. We supposed to receive a transportation card for free bus and train during our stay. All information were provided and the staff prepare the cards afterwards but putting in the shelf instead of advising us to pick it up or sending it to the room; English speaking ability and skill are to be improved; The hotel is very old and over used. Rating at 4 stars is absolutely overstated; Location of the hotel is quite far from the downtown (20 mins by foot). However, it is very close to once of the nice scenic point - Monte S. Salvatore; The view from our room is excellent!

Alles wie immer sehr schön, vielleicht im Winter dickere Bettdecken

Luxury! The suite was beautiful and comfortable. Our patio had a gorgeous view of the lake and city. I would have loved to stay longer. Aside from being fairly near the train station and the Italian restaurant across the way, there isn't much nearby. We did hike the trail behind the hotel to the top of the mountain, and that was lovely. The receptionist was very helpful in coordinating and explaining our transit options to Lake Como.

Very nice views to Lugano from the rooms facing the lake. The staff were very friendly. The hotel has a pool and a gym

Das Gesamtpaket war absolut ausgezeichnet und ist kaum zu übertreffen. Sehr freundliches, hilfsbereites und respektvolles Personal, sehr feines japanisches Restaurant mit einem Spitzenkoch aus Japan. Zubereitung der Speisen direkt vor dem Gast. Ein sensationelles, unvergessliches Erlebnis. Restaurant mit bequemen Ledersesseln, umfangreiches Frühstücksbuffet. Schön eingerichtetes Hotel an begehrter Lage mit toller Aussicht, gemütliche Zimmer mit bequemen Betten, grosser Pool, toller Sauna- und Wellnessbereich, perfekt eingerichteter Fitnessbereich mit hochwertigen Technogym-Geräten. Absolut sensationelle Bar mit atemberaubender Aussicht, ideale Parkplatzmöglichkeiten direkt beim Hotel oder in der Tiefgarage. Ein attraktives, empfehlenswertes Hotel an absolut traumhafter Lage mit einer Top-Aussicht.

Old fashion but good.

Very nice hotel. The view from our room was incredible and the room was very large and nice. Essentially an apartment. The hotel has a couple of restaurants we did not make it to and a cool bar with a great view. There is a train station pretty close by, but you do need to go up and down a big hill to get to anything if walking.

Excellent hotel and the service was impeccable. Greatly appreciated the upgraded room - totally unexpected.

Excellent hotel and stuff

Excellent hotel confortable Et avec un emplacement parfait. Pour tout faire a pieds

Delicious and abundant gourmet breakfast

Beautiful location on the hillside overlooking Lugano lake. Suite was lovely and had a pull down bed in living area, not a sofa bed as described, which was a bonus. Meals and drinks in the hotel were expensive but there are other options in the nearby town. Didn't want to leave!

Una vista espectacular

Lugano is a beautiful place and this hotel was in a gorgeous location perched on a hill. The staff were helpful with directions to and from sights. The room itself was nice and spacious and felt clean. It was not cheap but the again most things in Switzerland are not cheap. The only disappointment was the toilet seat in the bathroom was an improper fit- it was too small for the bowl and was not stable. The pool was nice but small- would’ve been nicer if it was outdoors in the glass sliding doors were kept open during the day as the weather was so beautiful. Our stay in Lugano was pleasant and we had a lovely time there.

Why would you close the pool already at 19.00. All normal hotels keep this open until atleast 21.00

Lovely view over the lake, peaceful and relaxing stay

Wunderbar

Wonderful and classy hotel, clean and save, breakfast with lake view, I recommend it.

Fantastic staff, fantastic bar, fantastic hotel.