Although front desk services was a little bit long, overall score is very good. The hotel is a historical building and maintenance was good. My room is on the same floor near the reception counter and was clean and very spacious. The green and leafy environment makes you feel very relax and enjoy. There's Supermarket 15-30 minutes walk away. You can shop at Walton by taking a 461 bus for around 10mins distances. Clarks, H&M...,,, not so big but worth to visit.

Overall a great experience, the staff are a credit to the hotel. Only downside, the people above sounding like they were renovating till nearly midnight.

Breakfast long wait ufor order ran out bread and omlette not prepped Sundays

Positives: Great Service at the restaurant breakfast. Wonderful Building. Very pleasant and efficient staff. Clean Room. Improvement Suggestions: Pillows were very uncomfortable. Breakfast quality could be better. Overall, a convenient and enjoyable stay. Thank you again.

The room we were fst given was tiny not even a chair so I asked to upgrade which they did. The origins was just a double which I was surprised at as most are either king or bigger. We had to ask for the soap dispenser to be put in the room . We couldn’t lock the door on the first night so maintenance had to come the following day to amend.

Staff incredibly friendly and helpful in all areas we visited

Hotel is in a lovely location and the building is beautiful. Parking with the electric car was easy (need your own wire) done through an app and was 54p a kWh. Not sure of speed as left it on overnight. Check in was easy. We booked an executive twin room. Arrived at the room was nice to have bottled water (would be nicer with a small fridge so can be chilled). Room was quite small with the twin beds being close together. One bed had a mattress which was shorter than the base. They had tried to disguise it by pulling it away from the top and placing pillows only noticed when lay down and pillows went through the gap. The bathroom was nice but shower small and needed regrouting and the drain needed cleaning. A basic thing overlooked. Toiletries were from turkey would be a nice touch if they used someone local and larger bottles that are refilled rather than little disposable plastic ones. No choice of pillows but hotel was quiet and had a fairly decent sleep. Breakfast was a buffet style with a small continental or English cooked options. I did ask for a different fork as one provided was very small and a struggle with my arthritic hands but was told no. A simple request that should have been easy to fulfill especially as explained my reasoning. Needless to say went to check out. Advised of issues ( I had also messaged in evening and received no reply). Oh and there was quite a few ladybugs in the room. I googled apparently they are just looking for somewhere warm.

Stayed overnight didn’t have dinner it breakfast but did have some drinks in the bar. Had a very nice stay, thank you.

The Oatlands is a beautiful property, rooms are clean and spacious, the staff are amazing, very courteous, accommodating and professional.

Lovely room, bed and pillows comfortable, tea and coffee and water in room is always appreciated. Didn’t like the shower over the bath, I find it difficult to climb over the side of a bath and no full length mirror in the room! However a rather funky smell in the hotel just beyond the bar area which has been around for a few months which is rather unpleasant.

Beautiful building and decor, particularly liked the paint colours. Reception staff delightful. Parking easy. Very clean. Breakfast rather chaotic but nice range of food on offer and plentiful. Very happy with everything overall but not cheap!

Nice room and very quiet

We arrived at the property on the 18th September PM. No one was their to open the door or great us. We was staying the night for my partners 50th Birthday so we had a few bags and a cake with us. For a 4 star hotel I expected a greeting. Checkin was fine but no one offered to help with bags. The room was in a bad state. The carpet wasn't laid probably, scuff marks on the walls, the hotel door didnt fit properly and light from corridor leaked in pretty bad. It was noisey from other guests 1am banging doors and loud talking. We was booked in for dinner but their was no atmosphere, the menu choice was pretty poor and we walked to the high street in the end for dinner. We went down to breakfast, tables weren't cleared, very messy. We wasn't lead to a table and told to sit anywhere. I expected to be served fresh coffee but it was from a machine. The food was cold, the cereal bar was a right mess. We took our breakfast to the table with our coffee/juice. Both got up to get fruit, went back to our table and it was all gone. It was cleared before we started so had to start again. I wouldn't say this is a 4 star hotel, more like a 3 star and very over priced.

Three nothings prevent me from giving this property higher scores. First, I found the hotel by doing a search for hotels by Heathrow Airport. As the crow flies, yes, but it’s about a 30-minute drive. A London taxi wanted to charge by £100. Uber cost me about £55. On top of that, the hotel doesn’t offer shuttle bus service. This IS NOT the hotel for someone who wants a hotel near the airport. Second, there were some unusual smells. Can’t explain them. They didn’t extend into my room. Third, the room service menu was very lack luster. On the positive side, it’s a beautiful looking hotel, although could use some sprucing up. The front desk staff was very nice.

Very nice hotel, accommodating staff and EV chargers.

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Had a lively stay in their executive room. I have no complaints whatsoever. Would definitely stay again.

Things will go wrong and it is a case of how it's dealt with. We had a room that overlooked the service area on the roof, it was not pleasant, we went to reception and told them we were not happy with the room. We were told there were no rooms of the same, so we were upgraded to one of the best rooms in the hotel.

Staff very good and welcoming. Breakfast good selection. Room had empty teabag wrapper on drinks tray, stained chair at desk and no toilet paper in the bathroom.

Nice traditional style hotel near Hampton and reasonably distanced from London.