第一，清洁多次没有来清洁我的房间。 第二，电话需求服务效率低，来的慢，多次电话也没有进度。 第三，清洁做的不彻底，基本的纸巾没了也没有添加 第四，好的一点窗外景色不错，楼层高。

Good location, near old town and city center

步行到老城就3分钟，楼下就有超市，还链接商场，特别方便。早饭很丰富，很多热食，本身酒店也是有故事的。苏维埃时期建造的，曾经住过不少克格勃。1972年建造的，后期应该改建过。我们10月份到的，室内显示空调温度21.5度，只能上调3度，而且上调速度非常慢，所以应该说是酒店控制的。提供沐浴露等产品，也有烧水壶。

Very good hotel with a good location. Strong recommendation.

Nostalgic but convenient base outside of the Old Town near Viru Gate. Breakfast has numerous options.

Viru Hotel har jeg bodd på utallige ganger, beliggenheten er det ingen hotell i Tallinn som matcher, kort vei til alt. Restaurant er trivelig med en bar. Ikke gå glipp av KGB Museet. 50meter innendørs gange til shopping senter. Det eneste litt negative er frokosten utvalget er noe sparsomt sammenliknet med andre hotell.

Kaikin puolin ok. Sijainti ja kauppakeskuksen palvelut hyvät.

The location was good. Near the old town, some tram stations and a bus station I didn’t use. It’s situated above a shopping mall with a food court which was a nice touch. The breakfast was good and there’s plenty of seating. The staff is also very helpful for tourists.

Superior huone oli todella tilava 4henkilölle. Aamiainen ei niin monipuolinen. Hotelli hyvällä paikalla

Bra läge men något slitet. Dålig lukt i korridoren och rummen. Trevlig personal. Lite extra roligt med en tur på museet i huset från forna Sovjettiden.

Loistava ja avulias henkilökunta, siisti hotelli hyvällä sijainnilla. Yksi tähti putosi huoneen verhoista, jotka jättävät ikkunan sivuihin isot aukot. Kesäyönä aurinko paistoi tästä aukosta suoraan sänkyyn kuin kirkas spottivalo.

A good location, clean rooms. Limited breakfast (no olives 😊). Anyway, we like it.

Jeg har bodd mange ganger på dette hotellet. Beliggenheten er perfekt 5-7 minutter gange til gamle byen med utallige restauranter. En fin kaffe bar i lobby. innendørs gange til supermarked. Egen natt klubb. Egen restaurant og bar med godt utvalg. Det eneste jeg mener kan forbedres er frokost buffe.

Standard

I recently stayed at Original Sokos Hotel Viru and overall had a pleasant stay. The hotel is well located, the room was comfortable, and the staff I interacted with were generally friendly. However, the check-in experience left a sour taste. I arrived at approximately 1:15 p.m. and was told that my room was already ready. Despite the room being available, I was informed that I would need to pay an additional €15 to access it before the official 3:00 p.m. check-in time. Rather than pay the fee, I waited in the lobby with my wife, a 3-year-old child, a 6-month-old infant, and our luggage. At approximately 2:00 p.m., I approached the desk again and a different employee checked us in immediately at no charge. This made the policy feel arbitrary and inconsistent. If a room is ready and available, especially for a family travelling with young children, charging an extra fee simply to access an already-prepared room creates a poor first impression. The fact that I was later checked in for free only added to the confusion. I understand hotels have published check-in times, but when a room is sitting ready and vacant, a more customer-focused approach would go a long way. Overall, a good hotel, but the handling of the early check-in situation was disappointing and unnecessary.

Erittäin hyvällä paikalla ja ikkunasta mahtavat näkymät. Huone oli vähän remontin tarpeessa, mutta hintaan verrattuna ihan OK.

Hyvä sijainti. Pieni huone, mutta riittävä

Very good location Had a big room at 22nd floor for two nights, but unfortunately not overlooking the historic part but a somewhat boring part of the city with many tall buildings. The room looked nice, but also outdated. Not that anything was broken, but it looked like a modernisation could be in place. Big bathroom had heated floor which was nice. The shower was like the one I had at home 30 years ago. Bathing towels too small and thin, so quite wet after the morning shower and then a very small one for drying the hair. Cleaning staff did not come at all, so no emptying of bins, no dry towels, and no coffee replacement. It is okay that the room is not cleaned, and we can fix the bed ourselves, but for a four-star hotel I expect that the above mentioned are done. If towels had a better quality they need not be changed and they wouldn’t be that wet. Had also expected that when staying at this hotel there would be free access or a special deal to see the KGB museum. We had to pay 20 € pp like al others which we found too expensive. The restaurant Amarillo betwen hotel and shopping centre was good.

Henkilökunta on ammattitaitoista

Fantastiska sängar. Bra frukost. Nära till gamla stan i Tallinn. Hotellet är något slitet. Sammanfattningsvis ett bra hotell nära bra restauranger och sevärdheter.