The location of this hotel is quite convenient, as it is close to shopping malls, making it ideal for shopping.
Although the hotel is large, the staff seems limited, and most of the guests are Indian.
The room did not have a toothbrush, which was not appropriate given the room rate, so we had to purchase one outside (The room rate is around 2,200 baht/room).
The room was not cleaned properly, and there were leftover fruit peels from the previous guest on the bed.
We arrived at midnight and checked in without issue, but the next morning, when we went out and returned, our room door was locked. When we asked the front desk to open the door so we could check our booking via our phone (which we had left in the room), the staff made it difficult for us and even threatened to keep our belongings. This was highly unprofessional for a service-oriented business.
We spent a significant amount of time trying to resolve this issue, and it was quite a while before the front desk finally allowed us to go up to the room to check our booking.
Despite having paid for the room in full in advance, they still required a 3,000 Baht deposit per room at check-in, which we did not notice when booking through a third-party service. This would be inconvenient for travelers like us who do not have much baht cash available to use
The main issue was the attitude and handling of the situation by the front desk, which left us with no desire to return in the future.