Welcoming & friendly. Enjoyed the stay

The whole hotel felt like it needed a clean and maintenance. Walls painting, cracked tiles replaced. The bed was worn and needed replacement

We were put in a room with a TV that was about 20 years old. But they move us to a better one. The breakfast wasn't very appetizing and the dishes were dirty. I also had to pay extra to use the swimming pool and hot tub

Pleasant stay

The staff were very helpful and caring and good listeners and supportive and understanding and patient with me.

We stayed in an accessible room as we had a wheelchair. The room itself was fine but there were no grab rails in the bathroom, except for the shower. The toilet is also very low. A higher one with drop down grab rail and fixed rail on the wall would be really useful and is necessary. The shower was also too difficult to access as the screen seemed to be fixed. More plug sockets are needed as we couldn’t charge anything unless we unplugged the lights, fridge or tv. Everything else was really good. Helpful staff, good breakfast. We have been before and will definitely come again.

Fantastic, thank you!

Breakfast ok .room clean but a bit dated in bathroom.man behind reception desk very nice and helpful.swim area very good.everything working aok.

Good breakfast staff excellent

I used the hotel for an overnight trip for Cheltenham races. It was good for a one night stay, a pool, comfortable. Evening meal on site and a good breakfast with helpful staff.

It was a good stay for the price, not an expensive hotel but it delivered a good quality stay. I didnt have a problem parking any night, the foyer is inpressive and pianist is a nice touch - especially upon arrival. Staff were friendly and helpful, rooms were decent, slightly dated but you get what you pay for, the bathrooms were in need of some love but again - thats probably factored into the lower cost than other hotels. It was a convenient location for me and really close to Lickey Hills Country Park for nice after work walks. The lesiure facilities arent bad - again abit dated, but cant complain - only thing id say is the listing on here doesnt make it clear you have to pay £4 per day to use them in addition to your room or a weke pass is £10, worth doing and not expensive but should be stated clearer in room listing I think. I didnt try the bar and restaurant but it looked very popular. Happy with my stay overall and would stay again.

Good breakfast selection, Very helpful staff. hotel needs investment but staff do their best to run it efficiently within these constraints

Reception could be better. Bar staff great, facilities good. Wasn’t sure why one of the staff in the gym were hiding in a box scaring people

Not a bad hotel but rooms are looking tired. Meal in bar was good and reasonably priced. Breakfast ok. Staff were good and very helpful. Not the best hotel but reasonably priced and plenty of parking.

Clean

Room needs updating but decent facilities and good basic food menu

The room was big and staff were great but the room smell also was the wash room need some work.

The hotel was ideal for what we needed. The rooms are very spacious but the bathrooms could do with a refresh. It is really good we can bring our dog and the complimentary parking was a welcome surprise. Thank you

Good location,easy parking,large rooms,great bar area. .

For the price point. Clean and good value for money