very little service, impose us to add breakfast even i didnt book for breakfast. late for giving us room after 3.30pm. no hot water cooker in the room. no slippers in the room. have to pay to use gym. swimming pool waiter takes a long time before coming to our table.

Excellent !!

Very good option for a stay in marrakech

Poolside is beautiful, plenty of loungers and umbrellas so that you can make the most of sun or shade. The whole area is kept spotlessly clean by the pool man who is very helpful. The bar staff are very attentive.

Didn't use the spa as had to pay extra to use. Used the gym which was free for 45 minutes but was only basic. Hotel and staff were very good. Breakfast was really good with plenty of choice.

Very well located — close to the airport and within walking distance of Menara Garden and Memounia Hotel. The hotel is a bit outdated: the room door and toilet were not functioning properly. Breakfast offered plenty of options. The pool is really nice and enjoyable.

I had a wonderful Hammam & Spa. Rooms were clean & comfortable. Breakfast & restaurants were great. Close to Menara mall & not far from the Medina, so convenient. Hotel is a little dated, but it's clean, comfortable & has everything I wanted out of it.

Hotel was clean, very nice. Definitely a “hotel” style stay if that’s what you’re looking for in Morocco. You’re not able to check in until 3 PM, thankfully, I was allowed to check in earlier it would’ve been a very long day. All in all I would stay again. Only a five minute Uber to the city square.

Friendly, helpful staff/ great breakfast- wonderful hotel

Vistelsen var bra. Jag gillar poolen och rummen. Däremot var det viss personal, särskilt en tjej i receptionen som inte var så trevlig..jag frågade om de hade hittat ett par tofflor jag misstänker jag glömt men svarade bara ”nej” - utan att kolla upp det. Wi-Fi-uppkopplingen var dålig på rummet

Stayed at this hotel for 1night and thank god it was only 1 night. Room 538 AVOID AT ALL COSTS ROOM: Water from the bath was brown yes brown water, we couldn't have a shower, it was sewage water DISGUSTING. Room was dirty and it looked as if it had not been cleaned as there was hair on the floor and bedding, the bedding was not changed from previous guests, basin and toilet had marks, the door handle had faeces marks, Ants and mosquitos in room and on the beds and bathroom area. BALCONY AREA: Very small area with a very small table and two chairs. We didn't make use of the balcony because the pigeons had made a home and doing their droppings all over the chairs table floor. BREAKFAST: Arrived for breakfast at 8am to start our day, well there was nothing to eat for breakfast, apart from brown lettuce leafs and a few olives, I wouldn’t call this breakfast. There were birds flying around the breakfast room, which made it very unhygienic. POOL AREA: The pool area looked nice, but we never made use of it because the hotel have a dog onsite. I dont want to see a dog running around the pool area and this put us off. STAFF: Rude and obnoxious, We asked if they could change our room and we were told NO. Asked to speak to manager to address issues NO MANAGER. Very unfriendly staff all round. Man on front desk waving his arms, I do not recommend this hotel. There are better hotels out there, STAY AWAY from El Andalous you will be disappointed.

Room was just ok but lack of amenities for a 4 star property.Some of the staff where good and very child friendly but the restaurant staff specially the live counter one would misbehave. Overall would not recommend or stay again

Room service repond une fois sur 10 Hotel vieux

Hôtel vieillissant

The overall cleaning is ok, many members of the staff were courteous and willing to help, but some showed signs of stress, e.g. they wouldn't keep up with the guests coming and going for breakfast and the tables needed attention. Also, beverages would contain added sugar, except for the espresso.

Really outdated property; not very clean either. The rooms are tiny & very basic. We booked for 3 people & asked for a third towel & the staff was upset at that ! Took a long time to just get a towel. Breakfast spread was ok but no variety in fruits. Lift was broken half the times - so had to take the steps from 4th floor ( have knee injury, so that wasnt pleasant) - location is nice

Clean, traditional Moroccan feel to the hotel and rooms, good area, nice pool

chambre moyen et hôtel un peu vieillot

Något långsam incheckning. Servicen var annars otroligt bra! Speciellt när det kommer till frukosten. Frukosten hade stort utbud och personalen där var helt fantastiska. Man kan se att hotellet var väldigt lyxigt för kanske 30 år sedan, men nu är den lite sliten. Dock är priset mycket bra och jag trivdes där. Jag fick det jag betalade för och mer. Tog även en massage där som jag kan rekommendera. Kostade runt 40€ för 50 minuter. I byggnaden finns också ca 4 restauranger med mycket bra kvalitet och stor meny. Rummet var lite slitet, men som sagt. Man får det man betalar för. För mig var det personalen som gjorde upplevelsen. Alltid glada och hjälpsamma.

Chambre propre et personnel très courtois.